SALAM ALLIANCE SDN.BHD. Hiring! Full Time Careline Executive in Selangor, Earn up to MYR 2,700 - Ricebowl

• Clear and effective communication and writing with customers. Active listening and understanding of customer needs.
• Communication Accurate and informative responses to customer inquiries. Communicate with superior any latest information or issue. Timely response to customer inquiries and issues. Reduced average response time for resolving customer concerns.
• Responsiveness Reduced average abandoned call from customer. Increased first-contact resolution rate. Handling all task provided by superior. Thorough understanding of the company's products or services.
• Product/Service Knowledge Ability to provide detailed information and guidance to customers. Continuous improvement of product knowledge through training and updates. Effective collaboration with cross-functional clinical, department and team to resolve customer issues.
• Team Collaboration Sharing customer feedback and insights with relevant departments. Providing support and assistance to colleagues and superior when needed.Positive feedback and reviews from customers. High customer satisfaction survey ratings.
• Customer Satisfaction Decreased number of customer complaints or escalations. Make survey blast or call for selected objective provided. Swift and efficient resolution of customer complaints or issues.
• Problem Resolution Reduced average handling time per customer interaction. Decreased number of repeat customer issues. Courteous and professional demeanor in all customer interactions.
• Professionalism Adherence to company policies and guidelines. Respectful and empathetic handling of challenging or upset customers Accurate and comprehensive documentation of customer interactions.
• Documentation and Reporting Proper recording of customer feedback, suggestions, and trends. Regular reporting on customer careline performance metrics

Pay: RM2,200.00 - RM2,700.00 per month

Benefits:

• Professional development

Work Location: In person