- Ang Mo Kio North-east Region (Singapore) Singapore
ComfortDelGro Hiring! Full Time Driver Relations Officer in North-east Region (Singapore), Earn up to SGD 2,200 - Ricebowl
Driver Relations Officer
ComfortDelGro
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Job Description
Responsibilities
Company Overview
ComfortDelGro Rent-A-Car is a leading car rental and leasing provider in Singapore, offering daily, monthly, and long-term rentals and chauffeur-driven services for individuals and corporate clients with a wide vehicle selection.
Job Summary
Provide frontline support to drivers by handling enquiries, assisting with applications and documentation, escalating complex issues, and collaborating with teams to ensure smooth service delivery.
Responsibilities
Respond promptly to driver enquiries via hotline, walk-ins, and email under supervisor guidance
Provide clear explanations of operational procedures, company policies, and general information to drivers
Assist drivers with application submissions, documentation, and administrative tasks to facilitate processes
Escalate complex cases, complaints, and unresolved issues to senior officers or supervisors for resolution
Accurately record and update driver interactions, enquiries, and case details in internal systems
Collect and compile driver feedback and information to support departmental reporting
Collaborate with colleagues and other departments to ensure seamless service delivery to drivers
Perform additional duties assigned by the Department Supervisor or Management
Preferred competencies and qualifications
Minimum GCE 'N' Level, GCE 'O' Level, NITEC or equivalent qualification
At least 1 year of experience in service-related industries, preferably in frontline, customer service, or client-facing roles
Basic proficiency in Microsoft Office applications including Word, Excel, and Outlook
Demonstrated interpersonal, communication, and problem-solving skills applied in customer service contexts
Professional, patient, and customer-oriented attitude when addressing driver concerns
Ability to work effectively as a team player and follow supervisory guidance
Fresh graduates are welcome; relevant customer service or administrative experience is advantageous
ComfortDelGro Rent-A-Car is one of the market leader in the Singapore’s car rental & leasing industry. We offers car rental & leasing services as well as chauffeur-driven services on a daily, monthly and long term basis. We bring you a large selection of vehicles if you need to rent a car in Singapore. We provide both short-term and long-term car rental & leasing for individuals as well as corporate car rentals & leasing for organisations.
ComfortDelGro Rent-A-Car is a leading car rental and leasing provider in Singapore, offering daily, monthly, and long-term rentals and chauffeur-driven services for individuals and corporate clients with a wide vehicle selection.
Job Summary
Provide frontline support to drivers by handling enquiries, assisting with applications and documentation, escalating complex issues, and collaborating with teams to ensure smooth service delivery.
Responsibilities
Respond promptly to driver enquiries via hotline, walk-ins, and email under supervisor guidance
Provide clear explanations of operational procedures, company policies, and general information to drivers
Assist drivers with application submissions, documentation, and administrative tasks to facilitate processes
Escalate complex cases, complaints, and unresolved issues to senior officers or supervisors for resolution
Accurately record and update driver interactions, enquiries, and case details in internal systems
Collect and compile driver feedback and information to support departmental reporting
Collaborate with colleagues and other departments to ensure seamless service delivery to drivers
Perform additional duties assigned by the Department Supervisor or Management
Preferred competencies and qualifications
Minimum GCE 'N' Level, GCE 'O' Level, NITEC or equivalent qualification
At least 1 year of experience in service-related industries, preferably in frontline, customer service, or client-facing roles
Basic proficiency in Microsoft Office applications including Word, Excel, and Outlook
Demonstrated interpersonal, communication, and problem-solving skills applied in customer service contexts
Professional, patient, and customer-oriented attitude when addressing driver concerns
Ability to work effectively as a team player and follow supervisory guidance
Fresh graduates are welcome; relevant customer service or administrative experience is advantageous
ComfortDelGro Rent-A-Car is one of the market leader in the Singapore’s car rental & leasing industry. We offers car rental & leasing services as well as chauffeur-driven services on a daily, monthly and long term basis. We bring you a large selection of vehicles if you need to rent a car in Singapore. We provide both short-term and long-term car rental & leasing for individuals as well as corporate car rentals & leasing for organisations.
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