Dialog Group Berhad Hiring! Full Time IT Infrastructure Services - Network in Selangor - Ricebowl

About the Role

Responsible for implementing, maintaining, and optimizing network infrastructure to ensure high performance, reliability, and delivering of critical network services to meet business goals.

Responsibilities

• Network Design & Implementation: Design, configure, and deploy network infrastructure solutions to meet business requirements.
• Network Monitoring & Maintenance: Monitor network performance, troubleshoot incidents, and perform routine maintenance to ensure availability, reliability, and optimal performance.
• Security & Compliance: Implement and maintain network security controls, best practices, and policies to protect against threats and ensure compliance with relevant standards.
• Network Optimization: Continuously evaluate and implement improvements to enhance network performance, scalability, and efficiency.
• Incident & Problem Management: Respond to and resolve network incidents, perform root cause analysis, and implement preventive measures to minimize recurrence.
• Change Management: Plan, coordinate, and implement network changes, upgrades, and migrations in accordance with change control procedures.
• Documentation: Maintain accurate and up-to-date network documentation, including topology diagrams, configurations, standards, and procedures.
• Collaboration: Work closely with cross-functional teams, including systems, IT support, and site operations teams, to resolve network-related issues.
• Capacity Planning: Assess current network capacity, forecast future requirements, and plan for upgrades and expansions.
• Vendor Management: Collaborate with vendors and service providers to procure, renew, support, and maintain network equipment and services.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field.
• Minimum 3-5 years of experience in network administration or engineering
• Good knowledge of Cisco routing & core switching, Aruba access switching and wireless networks, Fortinet / Palo Alto firewalls and security solutions, Netskope secure web gateway (SWG) and Peplink load balancers
• Familiarity with enterprise networking protocols and services (LAN/WAN, VPN, wireless, TCP/IP, DNS, DHCP, routing, switching).
• Exposure to cloud networking (Azure / AWS) and technical certification such as CCNA or equivalent are preferred.