IGET Hiring! Full Time IT Support - Infrastructure Intern in Federal Territory - Ricebowl

Location: Selangor, Malaysia

Duration: between 4 - 6 Months | On-site

About the Role

We are looking for a hands-on and curious IT Support Intern who wants to gain real-world experience in IT support and troubleshooting. You will work on actual Level 1 support cases in a client environment, with guidance from experienced engineers as you develop your technical skills and confidence.

Key Responsibilities

• Provide Level 1 IT support to end users.
• Install, set up, configure and upgrade desktops, laptops, software and related IT equipment.
• Troubleshoot common hardware, software, application, printer and connectivity issues.
• Perform initial diagnosis and basic system/network connectivity checks.
• Assist with data migration and setup/relocation of IT equipment.
• Record and follow up on incidents and service requests through to resolution.
• Maintain basic IT asset and equipment records.
• Escalate more complex issues to the L2 Engineer with findings from the initial troubleshooting. 

What We’re Looking For

• Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology or related field.
• Basic knowledge of computer hardware, Windows and software troubleshooting.
• Basic networking knowledge is an advantage.
• Curious and enjoys troubleshooting and solving problems.
• Willing to research, learn and attempt solutions before escalating.
• Responsible, communicative and willing to take ownership of assigned tasks.
• Able to commit to at least 4 to 6-month internship.

What You’ll Gain

• Hands-on experience with real IT support cases.
• Practical hardware, software and basic network troubleshooting skills.
• Exposure to a professional client IT environment and L1 → L2 support process.
• Guidance and coaching from experienced engineers.
• Opportunity to gradually handle Level 1 support more independently as your skills develop.

You don't need to know everything from Day 1, we're looking for someone who is curious, willing to learn and enjoys figuring out how things work.