RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Call centre - Customer Support(12 hrs shift) in - Ricebowl

We're Hiring: Service Desk Analyst!

We are looking for a proactive and customer-focused Service Desk Analyst to join our team in Singapore. As the first point of contact for IT support, you will play a key role in ensuring smooth operations and resolving technical issues efficiently. If you thrive in fast-paced environments and enjoy problem-solving, this opportunity is for you!

Location: Singapore, Singapore
Work Mode: Work From Office
Role: Service Desk Analyst

What You'll Do:
️ Provide timely technical support for hardware, software, and network issues
Troubleshoot and resolve incidents through phone, email, or in-person interactions
Document issues and solutions accurately in the ticketing system
Escalate complex problems to relevant teams as needed
Assist users with onboarding and access requests
️ Monitor system performance and report recurring issues

What We're Looking For:
Strong customer service skills and a collaborative attitude
Experience with IT support or help desk environments
Familiarity with Windows/Mac OS, MS Office Suite, and common business applications
Excellent communication skills (verbal & written)
Analytical thinker with attention to detail

Eager to deliver exceptional IT support? Apply now and be part of our dynamic team!