Informa Group Plc. Hiring! Full Time Sales Operations Support in Pulau Pinang - Ricebowl

We are seeking a detail-oriented and proactive Sales Operations Support professional to join our team. This role will be instrumental in optimizing sales processes, maintaining data integrity, and providing analytical support to drive sales effectiveness and efficiency across the organization.

Key Responsibilities

Sales Process & Systems Management

• Support and manage day-to-day operations of the Salesforce ecosystem including user setup, profiles, roles, permissions, and security settings
• Support the implementation and adoption of sales tools and technologies
• Create and maintain sales process documentation, workflows, and standard operating procedures
• Troubleshoot system issues and coordinate with IT teams for resolution

Data Management & Reporting

• Generate regular sales reports, dashboards, and performance metrics for leadership review
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Maintain data integrity across all sales systems and databases
• Conduct data audits to ensure accuracy and completeness of sales records

User Support & Training

• Serve as the primary point of contact for Salesforce user support and troubleshooting
• Respond to user inquiries and resolve issues in a timely manner
• Help create and maintain user documentation, training materials, and best practice guides
• Conduct training sessions for new users and ongoing education for existing users
• Gather user feedback and translate business requirements into technical solutions

Process Improvement

• Identify opportunities to streamline operations and improve efficiency
• Collaborate with cross-functional teams (Marketing, Finance, Customer Success) to align processes
• Support the development and implementation of sales policies and best practices
• Participate in sales operations projects and initiatives

Administrative Functions

• Manage sales compensation tracking and commission calculations support
• Coordinate contract processing and approval workflows
• Maintain sales collateral, templates, and resource libraries
• Support budget tracking and expense management for the sales organization

Education & Experience

• Bachelor's degree in Business Administration, Finance, Marketing, or related field
• Relevant experience in sales operations, business operations, or related analytical role
• Hands-on Salesforce administration experience

Technical Skills

• Strong understanding of Salesforce platform capabilities and standard functionality
• Experience with user management, security settings, and permission sets
• Proficiency in creating reports, dashboards, and custom report types
• Understanding of Salesforce best practices and governance
• Good understanding of sales processes and methodologies
• Familiarity with sales enablement tools and technologies

Core Competencies

• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Effective communication skills (written and verbal)
• Ability to work independently and collaboratively in a fast-paced environment
• Discretion when handling confidential information

Preferred Qualifications

• Salesforce certifications
• Experience with Salesforce Lightning Experience
• Experience in B2B sales environments
• Knowledge of sales compensation structures and incentive programs
• Project management experience or certification
• Experience with marketing automation platforms