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Tech Aalto Pte Ltd Hiring! Full Time Low Code Engineer in - Ricebowl

Low Code Engineer

Tech Aalto Pte Ltd

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Singapore (Singapore)


Low Code Engineer
Key Responsibilities
  • Assess the existing JSM environment, workflows, service catalogue, request types, SLAs, automation and integrations.
  • Design and configure the target ITSM solution on SHIP-HAT JSM.
  • Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management.
  • Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules.
  • Support migration of agreed configurations and data from the existing on-premise JSM/Data Center environment.
  • Simplify and modernise legacy workflows rather than replicate existing processes unnecessarily.
  • Design and implement integrations with Jira, Confluence, GitLab and other systems using APIs, webhooks or supported integration methods.
  • Support testing, migration validation, cutover, documentation and knowledge transfer.
Required Experience and Skills
  • Strong hands-on experience implementing and configuring Atlassian Jira Service Management.
  • Experience with JSM workflows, request types, forms, queues, SLAs, automation and permissions.
  • Good understanding of ITSM processes and practices.
  • Experience with Jira/JSM migration, preferably from Server or Data Center to a cloud-based environment.
  • Experience with workflow automation, business-rule configuration and system integration.
  • Experience using REST APIs, webhooks or similar integration methods.
  • Experience with Jira and Confluence.
  • Strong troubleshooting, documentation and stakeholder communication skills.
Preferred Experience
  • Integration with GitLab or DevOps toolchains.
  • JSM Assets / CMDB capabilities.
  • ITIL certification or strong practical ITIL knowledge.
  • Enterprise or government environment experience.
  • AI-enabled ITSM or AIOps, such as ticket classification, incident summarisation, knowledge recommendations or intelligent routing

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