- Outram Central Region (Singapore) Singapore
PERSOL Hiring! Full Time In House Trainer in Central Region (Singapore), Earn up to SGD 4,300 - Ricebowl
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Responsibilities
In-house Trainer
Salary: $4,000 – $4,300
Working hours: 5 days’ workweek
Work location: Central
We are seeking a structured, reliable and adaptable trainer to join our training team supporting a large-scale client project. This role involves delivering both virtual and in person training sessions, ensuring that new and existing staff are equipped to carry out data collection and communication with professionalism, accuracy, empathy and clarity.
You will play a key part in translating procedures, systems and service expectations into accessible training, while collaborating with stakeholders to maintain consistency and alignment with operational needs.
Responsibilities:
Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios
Facilitate sessions across various formats and group sizes, including large scale virtual delivery
Translate procedural and policy documents into learner ready materials and assessments
Collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback
Maintain version-controlled training materials that meet internal templates and documentation standards
Track trainee understanding through assessments, feedback and follow ups
Contribute to regular refresher content such as summary guides, learning modules or case-based notes
Maintain training records and ensure compliance with internal protocols and review processes
Requirements:
Diploma or Degree in any discipline.
Minimum 2 years of experience in training, facilitation, customer service, or contact centre operations.
ACTA or ACLP certification is required.
Strong presentation, facilitation, and communication skills.
Able to deliver both virtual and classroom-based training.
Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Teams.
Strong organisational skills, attention to detail, and ability to manage multiple priorities.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.
For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: ************* you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at *************
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Salary: $4,000 – $4,300
Working hours: 5 days’ workweek
Work location: Central
We are seeking a structured, reliable and adaptable trainer to join our training team supporting a large-scale client project. This role involves delivering both virtual and in person training sessions, ensuring that new and existing staff are equipped to carry out data collection and communication with professionalism, accuracy, empathy and clarity.
You will play a key part in translating procedures, systems and service expectations into accessible training, while collaborating with stakeholders to maintain consistency and alignment with operational needs.
Responsibilities:
Deliver structured training on survey products, systems, service expectations and tone handling across common scenarios
Facilitate sessions across various formats and group sizes, including large scale virtual delivery
Translate procedural and policy documents into learner ready materials and assessments
Collaborate with operations, project, and quality stakeholders to ensure training content reflects current workflows, case trends and field feedback
Maintain version-controlled training materials that meet internal templates and documentation standards
Track trainee understanding through assessments, feedback and follow ups
Contribute to regular refresher content such as summary guides, learning modules or case-based notes
Maintain training records and ensure compliance with internal protocols and review processes
Requirements:
Diploma or Degree in any discipline.
Minimum 2 years of experience in training, facilitation, customer service, or contact centre operations.
ACTA or ACLP certification is required.
Strong presentation, facilitation, and communication skills.
Able to deliver both virtual and classroom-based training.
Proficient in Microsoft Office applications, particularly PowerPoint, Word, Excel, and Teams.
Strong organisational skills, attention to detail, and ability to manage multiple priorities.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.
For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: ************* you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at *************
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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