- Bedok East Region (Singapore) Singapore
HUMANIZE LOGISTICS (SINGAPORE) PTE. LTD. Hiring! Full Time Customer Support - Service Specialist in East Region (Singapore), Earn up to SGD 2,500 - Ricebowl
Customer Support - Service Specialist
HUMANIZE LOGISTICS (SINGAPORE) PTE. LTD.
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Job Description
Responsibilities
Company Overview
Humanize Logistics is a homegrown Singapore logistics company established in 2016, driving dynamic growth in fulfilment and logistics services for local and international clients.
Job Summary
Join Humanize Logistics as a Customer Support & Servicing Officer to manage customer service, warehouse coordination, and transport operations, ensuring smooth order fulfilment and timely deliveries.
Responsibilities
Respond promptly to customer enquiries about order status, delivery schedules, and stock availability via phone, email, and WhatsApp
Provide clients with proactive shipment updates, delay notifications, and proof of delivery (POD)
Investigate and resolve operational inquiries and service issues by coordinating with internal teams to deliver timely solutions
Accurately process customer orders, shipping instructions, and documentation using the Warehouse Management System (WMS)
Prepare pick lists, delivery notes, and shipping documents to support warehouse operations
Coordinate with warehouse teams to manage inbound and outbound logistics, ensuring timely picking, packing, and dispatch of goods
Assist with inventory control by conducting stock takes, cycle counts, and reconciling inventory discrepancies
Plan, schedule, and dispatch vehicles (prime movers, lorries, vans) to optimize routes for timely collection and delivery across Singapore
Monitor vehicle locations in real-time using GPS/telematics systems to identify and resolve delays caused by traffic or breakdowns
Communicate job orders clearly to drivers and provide support for on-road issues
Ensure fleet operations comply with Singapore's LTA regulations and workplace safety standards
Create and close job orders in the Transport Management System (TMS), recording critical data for billing processes
Verify shipping costs, waiting time, and demurrage/detention charges to ensure accurate client invoicing
Maintain organized digital and physical records of delivery orders, PODs, and billing documents for audit purposes
Perform other duties as assigned by supervisor
Required competencies and certifications
Proficient use of Microsoft Office Suite, especially Excel, for data reconciliation
Experience using Warehouse Management Systems (WMS) and Transport Management Systems (TMS) is preferred but not mandatory
Strong knowledge of Singapore's road network and port/industrial zones is advantageous but not mandatory
Preferred competencies and qualifications
Class 3 or 3A driving licence is preferred
Minimum 1 year of experience in logistics, warehousing, transportation, or supply chain coordination in a fast-paced environment is preferred
Fresh graduates with relevant internship experience are welcome to apply
Excellent command of English and Mandarin to communicate clearly with drivers and clients
Strong attention to detail in data entry, documentation, and billing
Ability to multitask, make decisive judgments, and remain calm under pressure
Good organizational and communication skills
Other Information
Benefits
Salary: SGD 1,800 – 2,500 per month (depending on experience)
Working Hours: 5.5-day work week (alternate Saturdays) https://jobsbuddy.sg/jobs/supply-chain-coordinator-*************
Location: Changi South area
Career Growth: Opportunities to grow within a dynamic, expanding logistics company
Work Environment: Fast-paced, team-oriented operational setting
How to Apply Interested candidates, please submit your updated CV to ************* . We regret that only shortlisted candidates will be notified.
A homegrown logistics company seeking for dynamic growth in the fulfilment and logistics services for both local and international clienteles.
Humanize Logistics is a homegrown Singapore logistics company established in 2016, driving dynamic growth in fulfilment and logistics services for local and international clients.
Job Summary
Join Humanize Logistics as a Customer Support & Servicing Officer to manage customer service, warehouse coordination, and transport operations, ensuring smooth order fulfilment and timely deliveries.
Responsibilities
Respond promptly to customer enquiries about order status, delivery schedules, and stock availability via phone, email, and WhatsApp
Provide clients with proactive shipment updates, delay notifications, and proof of delivery (POD)
Investigate and resolve operational inquiries and service issues by coordinating with internal teams to deliver timely solutions
Accurately process customer orders, shipping instructions, and documentation using the Warehouse Management System (WMS)
Prepare pick lists, delivery notes, and shipping documents to support warehouse operations
Coordinate with warehouse teams to manage inbound and outbound logistics, ensuring timely picking, packing, and dispatch of goods
Assist with inventory control by conducting stock takes, cycle counts, and reconciling inventory discrepancies
Plan, schedule, and dispatch vehicles (prime movers, lorries, vans) to optimize routes for timely collection and delivery across Singapore
Monitor vehicle locations in real-time using GPS/telematics systems to identify and resolve delays caused by traffic or breakdowns
Communicate job orders clearly to drivers and provide support for on-road issues
Ensure fleet operations comply with Singapore's LTA regulations and workplace safety standards
Create and close job orders in the Transport Management System (TMS), recording critical data for billing processes
Verify shipping costs, waiting time, and demurrage/detention charges to ensure accurate client invoicing
Maintain organized digital and physical records of delivery orders, PODs, and billing documents for audit purposes
Perform other duties as assigned by supervisor
Required competencies and certifications
Proficient use of Microsoft Office Suite, especially Excel, for data reconciliation
Experience using Warehouse Management Systems (WMS) and Transport Management Systems (TMS) is preferred but not mandatory
Strong knowledge of Singapore's road network and port/industrial zones is advantageous but not mandatory
Preferred competencies and qualifications
Class 3 or 3A driving licence is preferred
Minimum 1 year of experience in logistics, warehousing, transportation, or supply chain coordination in a fast-paced environment is preferred
Fresh graduates with relevant internship experience are welcome to apply
Excellent command of English and Mandarin to communicate clearly with drivers and clients
Strong attention to detail in data entry, documentation, and billing
Ability to multitask, make decisive judgments, and remain calm under pressure
Good organizational and communication skills
Other Information
Benefits
Salary: SGD 1,800 – 2,500 per month (depending on experience)
Working Hours: 5.5-day work week (alternate Saturdays) https://jobsbuddy.sg/jobs/supply-chain-coordinator-*************
Location: Changi South area
Career Growth: Opportunities to grow within a dynamic, expanding logistics company
Work Environment: Fast-paced, team-oriented operational setting
How to Apply Interested candidates, please submit your updated CV to ************* . We regret that only shortlisted candidates will be notified.
A homegrown logistics company seeking for dynamic growth in the fulfilment and logistics services for both local and international clienteles.
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