- Geylang Southeast (Singapore) Singapore
Telistar Solutions Pte Ltd Hiring! Full Time Resource Planning - Billing Executive in Southeast (Singapore), Earn up to SGD 4,500 - Ricebowl
Resource Planning - Billing Executive
Telistar Solutions Pte Ltd
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Job Description
Responsibilities
Company Overview
Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions for service-centric organizations. We enhance profitability, productivity, efficiency, and control through customized service delivery and management, supporting clients to maximize their potential in competitive markets.
Job Summary
The Resource Planner & Billing Executive optimizes field service resource deployment and ensures timely, accurate contract billing. This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams.
Responsibilities
Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments
Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability
Ensure preventive maintenance activities are completed within contractual timelines and grace periods
Maintain and update Installed Base records to support maintenance planning and service execution
Coordinate manpower allocation for projects and service campaigns to meet operational demands
Manage incoming service requests via hotline, email, and system-generated cases, ensuring accurate logging in ServiceMax and related systems
Verify customer entitlement, warranty status, and contract coverage before service planning to ensure compliance
Monitor service cases and work orders to ensure timely progression and closure within established SLAs
Communicate proactively with customers regarding service schedules and case status updates
Drive timely closure of completed service activities to enable accurate contract billing
Review work orders and supporting documents to ensure billing readiness and adherence to company policies
Coordinate billing submissions, invoice generation, and billing-related queries with Finance, Commercial, and shared service teams
Monitor unbilled activities and implement corrective actions to reduce billing backlog and prevent revenue leakage
Track operational KPIs related to planning, preventive maintenance compliance, and billing performance
Take proactive measures to address performance gaps and improve operational efficiency
Support preparation of performance reports and management dashboards for leadership review
Identify and resolve exceptions in work orders, service cases, and billing transactions to maintain data integrity
Correct system errors to ensure seamless integration with SAP and other enterprise systems
Manage exception approvals for overdue or missed preventive maintenance activities
Issue customer communications and exception letters as required to maintain transparency
Maintain accurate and complete operational records to support audit readiness
Collaborate with Delivery Managers, Project Managers, Field Service, and Customer Service teams to ensure effective workforce planning
Ensure submission of required documentation for warranty and contract updates with operational support teams
Coordinate with internal stakeholders across Service, Commercial, Finance, Supply Chain, and Operations functions to align processes
Participate in process improvement initiatives to enhance planning efficiency, service delivery, and billing accuracy
Preferred competencies and qualifications
Experience in resource planning, service coordination, or service operations administration
Knowledge of service management systems such as ServiceMax, Salesforce, SAP, or equivalent CRM/ERP platforms
Strong analytical and organizational skills with attention to detail
Ability to manage multiple priorities effectively in a fast-paced environment
Good communication and stakeholder management skills
Proficiency in Microsoft Excel and reporting tools
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.
Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions for service-centric organizations. We enhance profitability, productivity, efficiency, and control through customized service delivery and management, supporting clients to maximize their potential in competitive markets.
Job Summary
The Resource Planner & Billing Executive optimizes field service resource deployment and ensures timely, accurate contract billing. This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams.
Responsibilities
Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments
Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability
Ensure preventive maintenance activities are completed within contractual timelines and grace periods
Maintain and update Installed Base records to support maintenance planning and service execution
Coordinate manpower allocation for projects and service campaigns to meet operational demands
Manage incoming service requests via hotline, email, and system-generated cases, ensuring accurate logging in ServiceMax and related systems
Verify customer entitlement, warranty status, and contract coverage before service planning to ensure compliance
Monitor service cases and work orders to ensure timely progression and closure within established SLAs
Communicate proactively with customers regarding service schedules and case status updates
Drive timely closure of completed service activities to enable accurate contract billing
Review work orders and supporting documents to ensure billing readiness and adherence to company policies
Coordinate billing submissions, invoice generation, and billing-related queries with Finance, Commercial, and shared service teams
Monitor unbilled activities and implement corrective actions to reduce billing backlog and prevent revenue leakage
Track operational KPIs related to planning, preventive maintenance compliance, and billing performance
Take proactive measures to address performance gaps and improve operational efficiency
Support preparation of performance reports and management dashboards for leadership review
Identify and resolve exceptions in work orders, service cases, and billing transactions to maintain data integrity
Correct system errors to ensure seamless integration with SAP and other enterprise systems
Manage exception approvals for overdue or missed preventive maintenance activities
Issue customer communications and exception letters as required to maintain transparency
Maintain accurate and complete operational records to support audit readiness
Collaborate with Delivery Managers, Project Managers, Field Service, and Customer Service teams to ensure effective workforce planning
Ensure submission of required documentation for warranty and contract updates with operational support teams
Coordinate with internal stakeholders across Service, Commercial, Finance, Supply Chain, and Operations functions to align processes
Participate in process improvement initiatives to enhance planning efficiency, service delivery, and billing accuracy
Preferred competencies and qualifications
Experience in resource planning, service coordination, or service operations administration
Knowledge of service management systems such as ServiceMax, Salesforce, SAP, or equivalent CRM/ERP platforms
Strong analytical and organizational skills with attention to detail
Ability to manage multiple priorities effectively in a fast-paced environment
Good communication and stakeholder management skills
Proficiency in Microsoft Excel and reporting tools
Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.
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