Job Description
Hanwha Engine Singapore Branch is looking for a
Sales & Customer Support Coordinator
to support our marine engine spare parts sales and customer service activities in Singapore and across the Asian region.
The successful candidate will be responsible for supporting spare parts quotations, customer orders, delivery coordination, sales administration, customer communication, and coordination with Hanwha Engine Headquarters in Korea.
This position requires good communication and coordination skills, as well as the ability to proactively follow up on quotations, orders, deliveries, and customer requests.
Key Responsibilities
Sales Support
Register and manage marine engine spare parts quotations and monitor quotation progress
Support customer communication and follow-up related to quotations and orders
Monitor order status and spare parts delivery progress
Coordinate with Hanwha Engine Headquarters and relevant departments regarding quotations, orders, and delivery schedules
Prepare and maintain sales performance reports and related documentation
Monitor outstanding payments and support accounts receivable follow-up
Customer & Branch Support
Receive and follow up on customer inquiries and requests
Coordinate with Hanwha Engine Headquarters regarding customer requirements and related matters
Manage incoming and outgoing customer and sales-related correspondence and documentation
Maintain sales and customer-related records and files
Provide general administrative and office support required for the operation of the Singapore Branch
Requirements
Diploma or equivalent qualification
Good command of
English
, both written and spoken, for business communication
Proficiency in
Microsoft Office, particularly Excel, Word and PowerPoint
Good communication, coordination, and interpersonal skills
Ability to proactively follow up on quotations, customer orders, deliveries, and other assigned tasks
Responsible, diligent, well-organised, and able to work independently
Experience in the
Marine / Shipping Industry, spare parts business, customer service, or sales support
will be an advantage
Ability to communicate in
Korean
will be an advantage for coordination with Hanwha Engine Headquarters in Korea
Skills
Sales Support
Customer Service
Sales Coordination
Order Processing
Quotation Management
Order Fulfilment
Delivery Coordination
Customer Relationship Management
Accounts Receivable Follow-up
Documentation
MS OFFICE (Microsoft Excel, Microsoft Word, Microsoft PowerPoint)
Business Communication
Administrative Support
Marine / Shipping Industry