Bake By Mel Hiring! Full Time Business Operations - CRM Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Requirements

Qualifications & Experience

• Minimum 2 years experience in operations, retail, or CRM roles, ideally within F&B or retail environments.
• Diploma or degree in business, hospitality, or a related field is preferred but not mandatory.

Soft Skills & Qualities

• Clear communicator who can work calmly with customers and internal teams.
• Organised, detail oriented, and able to prioritise tasks in a busy shop environment.
• Customer focused mindset with a willingness to learn and improve processes.

A. Business Operations & CRM

• Develop and maintain relationships with wholesale and business clients 
• Source and follow up with new wholesale customers and business opportunities. 
• Manage wholesale enquiries, quotations, orders and client follow-ups.
• Coordinate with operations and relevant departments to ensure wholesale orders are fulfilled accurately and on time. 
• Promote new products and identify opportunities to increase wholesale sales.
• Monitor wholesale customer feedback, sales performance and payment status.
• Perform other wholesale and business development duties as assigned by Management.

B. Procurement

• Source products and materials through platforms such as Taobao, Shopee and other local shops or suppliers. 
• Identify suitable suppliers and compare pricing, quality and availability. 
• Coordinate with suppliers to ensure timely procurement and delivery of required items. 

C. Operations & Outlet Support

• Monitor outlet operations and ensure SOPs and operational procedures are properly followed. 
• Provide guidance and support to outlet workers when operational issues arise. 
• Evaluate workers' performance and provide feedback where necessary. 
• Work closely with the relevant team members to improve operational efficiency and service standards. 

D. Other Responsibilities

• Perform any other duties and responsibilities reasonably assigned by the Management from time to time. 
• Work closely with the Management and relevant departments to support the Company's business and operational objectives.