Key Responsibilities
- Design, implement, troubleshoot, and maintain enterprise network, server, cloud, and security infrastructure.
- Lead technical delivery for infrastructure migration, cloud adoption, cybersecurity, network refresh, and system upgrade projects.
- Provide senior-level escalation support for complex technical incidents and performance issues.
- Manage and support Windows Server, Active Directory, Microsoft 365, Azure, AWS, virtualisation, backup, and endpoint environments.
- Configure and troubleshoot enterprise networking including switching, routing, VLAN, VPN, wireless, firewall, and network security.
- Implement and support cybersecurity solutions including firewall, endpoint security, identity security, MFA, vulnerability management, SIEM, monitoring, and security hardening.
- Perform technical assessment, solution design, implementation planning, testing, migration, and project handover.
- Produce technical documentation including HLD, LLD, implementation plans, MOPs, diagrams, configuration records, and as-built documentation.
- Engage customers to understand technical requirements, recommend appropriate solutions, and provide professional technical advice.
- Mentor junior engineers and provide technical leadership across support and project activities.
- Work closely with sales, presales, vendors, and project teams on solution design and implementation.
Core Technical Skills
Strong hands-on experience in several of the following areas is expected:
- Networking: Routing, Switching, VLAN, VPN, Wi-Fi, SD-WAN, Firewall
- Server: Windows Server, Active Directory, DNS, DHCP, Group Policy
- Virtualisation: VMware, Hyper-V or equivalent platforms
- Cloud: Microsoft Azure and/or AWS
- Microsoft Cloud: Microsoft 365, Entra ID, Intune, Defender, Purview
- Cybersecurity: NGFW, EDR/XDR, SIEM, IAM, MFA, Security Monitoring, Hardening
- Backup & DR: Enterprise backup, replication, disaster recovery
- Monitoring: Infrastructure and security monitoring platforms
- Infrastructure: Storage, NAS/SAN, server hardware and related enterprise technologies
Requirements
- Diploma or Degree in Information Technology, Computer Science, Engineering, or related discipline.
- Typically 5+ years of hands-on infrastructure engineering experience, with strong exposure to enterprise or customer environments.
- Strong troubleshooting, analytical, and root-cause analysis skills.
- Experience delivering infrastructure, cloud, network, or cybersecurity projects.
- Able to independently lead technical implementation and resolve complex issues.
- Strong customer communication and technical documentation skills.
- Experience in a System Integrator, MSP, MSSP, or IT services environment is highly preferred.
- Able to mentor junior team members and provide technical leadership.
Preferred Certifications
Relevant certifications will be advantageous, including:
- Microsoft Azure / Microsoft 365
- AWS
- Fortinet NSE / FCP / FCSS
- Cisco CCNA / CCNP
- VMware
- Microsoft Security
- CompTIA Security+ or equivalent cybersecurity certifications
Pay: RM5,000.00 - RM9,000.00 per month
Benefits:
Work Location: In person