Accord Innovations Private Limited Hiring! Full Time Customer Service Advisor (Native Japanese) in Selangor, Earn up to MYR 9,500 - Ricebowl

Job Title: Customer Service Advisor (Native Japanese)

Project: Travel (Booking)
Location: Cyberjaya, Malaysia
Employment Type: Full-Time

Job Overview

We are looking for a Customer Service Advisor to join our travel (Booking) project. In this role, you will handle customer interactions across voice, chat, and email channels, ensuring a seamless and high-quality customer experience for the Taiwan market.

Key Responsibilities

• Handle inbound and outbound customer inquiries via calls, chat, and email
• Assist customers with travel bookings, modifications, and general queries
• Provide accurate and timely resolutions while maintaining service quality
• Ensure customer satisfaction (CSAT) and meet performance KPIs
• Maintain proper documentation of interactions in CRM systems
• Follow company guidelines and compliance standards

Working Hours

• 5 working days + 2 days off (rotational)
• Shift Timing: Mon-Sun (24/7 shift) - 2 off days
• Shift Duration: 9 hours (including 1-hour break)

Salary & Benefits

• Basic Salary: RM 9500
• KPI Allowance: RM 300
• Shift Allowance: RM 350 (If shift come apart from Normal Shift)
• Annual Leave: 19 days & 14 Days Sick Leave
• Medical Coverage: AIA Insurance
• Annual Salary Increment
• Clear career progression opportunities

Requirements

• Minimum Diploma /Degree qualification
• At least 6 months of BPO / Customer Service experience OR Degree Holder (Fresher)
• Good communication and problem-solving skills
• Comfortable working in a 24/7 rotational shift environment
• Basic computer and multitasking skills

Employer questionsYour application will include the following questions:

• How many years' experience do you have as a Customer Service Adviser?
• Do you have customer service experience?
• Are you available for shift work?

Pay: RM9,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Application Question(s):

• Are you Native Japanese ?
• Are you ok to relocate Malaysia ? (Company will sponsor visa, flight and 2 Week Hotel)
• Are you ok for Rotational Shift ? (5 days working & 2 Week off)
• Do you have ready passport with Validity?
• Do you have Education Certificate ?
• Can you relocate malaysia in next 30-50 days
• Are you genuienly looking for Job in Malaysia and if get offer will you acceppt ? (TO avoide irrelevant Profile)
• How much you rate yourself in English on a scale of 10 aprt from Native Japanese?

Work Location: In person