PRADA Asia Pacific Ltd Hiring! Full Time CRM Intern (6-months) in Hong Kong - Ricebowl

Responsibilities :

CRM Analysis & Reporting

• Assist in collecting, cleaning & analyzing CRM data to support weekly and monthly CRM KPI tracking
• Assist in creating dashboards and performance summaries for Retail teams using Excel and BI tools such as Qlik, SAP & Power BI
• Contribute to campaign analysis (open rates, conversion rates, etc.) and highlight key insights
• Help prepare presentations and summaries for internal stakeholders based on CRM findings.

Clienteling Support

• Help organize personalized CRM campaigns (targeting, content, deployment) including client list preparation
• Assist in identifying high-value clients for personalized campaigns and loyalty initiatives.

Assist in preparing Clienteling toolkits for store teams

• Support the CRM Manager in monitoring and coordinating other initiatives such as Retail Events, Gifting, In-Store animations, etc.
• Consolidate boutique feedback and contribute to sharing best practices across the network

Client Experiences & Loyalty

• Assist in the implementation of client experiences
• Help identify the right client targeting
• Support with suppliers, gifting management and logistics
• Help manage invoice follow-up and supplier coordination

Administrative Support

• Assist the CRM Manager in creating supplier profiles in internal tools
• Support purchase order creation and budget tracking
• Assist in handling loyalty-related orders (gifts, handwritten cards, CRM stationery)
• Coordinate internal validations and liaise with Finance and Procurement teams

Requirements :

• 1 year of experience in luxury retail, with strong passion in client development and CRM
• Proactive and can adapt quicky to a fast-paced environment
• Currently pursuing a degree in Business, Marketing, Data Analytics, or a related field.
• Strong analytical skills and attention to detail.
• Proficiency in Excel (vlookup, pivot table & charts), familiarity with Power Point and data visualization tools (eg. Power BI) is a plus
• Strong planning and organization skills, fluency in English is a must

All information provided will be treated in strict confidence and used for recruitment purposes only