About Veloona
Veloona is a home lifestyle brand under MFD Holdings, based in Muar, Johor. We design bedframes, mattresses, flameless diffusers and essential oils for the rituals that matter at home — sleep, rest, scent, presence — and sell nationwide on TikTok Shop, Shopee and Lazada.
What you'll do
- Process daily orders across TikTok Shop, Shopee, Lazada and WhatsApp — confirm, invoice, arrange shipment
- Keep pricing, stock and listing details accurate and in sync across all platforms
- Handle customer enquiries and after-sales cases: returns, exchanges, missing parcels, warranty claims
- Coordinate with the warehouse on packing priority, courier pickups and delayed shipments
- Maintain daily sales records and reconcile platform payouts with the finance team
- Prepare invoices, DOs, POs and follow up with suppliers
What we're looking for
- SPM or Diploma, with 1+ year in admin, order processing or customer service — fresh graduates will be considered
- Working knowledge of Excel / Google Sheets (VLOOKUP and pivot tables are a plus)
- Genuinely careful with details — you're the last checkpoint before a customer's parcel leaves us
- Bahasa Malaysia + English; Mandarin is a plus
- Familiarity with Shopee or TikTok Seller Centre is a strong advantage
What we offer
- RM2,000 – RM3,500
- EPF, SOCSO, EIS, annual leave, medical
- Staff discount on all Veloona products
- A clear, stable scope in a small team where your work is visible — not buried in a department
- You don't have to move to KL to build a career with a brand that ships nationwide
How to apply: Apply through Indeed with your resume. Tell us the systems or platforms you've handled orders on.
Untuk Pertanyaan
WhatsApp Sean: *************
Pay: RM2,000.00 - RM3,500.00 per month
Work Location: In person