Achieve Group Hiring! Full Time Infrastructure and Cybersecurity Support (Shipping) in - Ricebowl

Our client is seeking a hands-on IT professional to support local users, workplace technology, infrastructure and cybersecurity operations. The position will serve as the on-site link between employees, central IT teams, managed service providers and technology vendors to maintain reliable, secure and efficient IT services.

Key Responsibilities:

• Provide deskside and remote support for laptops, mobile devices, printers, meeting-room systems, collaboration tools and business applications.
• Manage the end-to-end device lifecycle, including deployment, replacement, collection, secure disposal and joiner, mover and leaver activities.
• Triage incidents and service requests, resolve issues within scope and escalate complex cases with clear diagnostics.
• Maintain accurate records covering IT assets, equipment assignments, warranties, stock levels and support activities.
• Support office networks, Wi-Fi, workplace systems and other local technology infrastructure.
• Coordinate vendors and service providers for repairs, cabling, equipment moves, upgrades and maintenance activities.
• Work with central IT and service providers on infrastructure deployments, patching, testing, upgrades, recovery and technology refresh initiatives.
• Manage and optimise Azure infrastructure for availability, scalability and security, including supporting CI/CD pipelines.
• Support endpoint security, access controls, device compliance, vulnerability remediation, security patching and secure configurations.
• Assist with security incident investigation and containment, preserving relevant information and escalating promptly.
• Support access reviews, audits, risk assessments, control testing, business continuity and disaster recovery exercises.
• Maintain infrastructure diagrams, inventories, procedures and operational documentation.
• Monitor recurring incidents and infrastructure alerts, identify service improvements and track remediation through to completion.
• Ensure IT changes are authorised, documented, tested and supported by appropriate recovery or rollback plans.
• Promote responsible technology use, cybersecurity awareness and safe workplace practices.

Requirements:

• Diploma or degree in Information Technology, Computer Science, Cybersecurity or a related discipline, or equivalent practical experience.
• Hands-on experience in end-user support, workplace technology and infrastructure operations.
• Working knowledge of Microsoft 365 administration, endpoint management, identity and access management, network troubleshooting and Azure services.
• Familiarity with vulnerability management, security patching and cybersecurity operations.
• Experience coordinating managed service providers or supporting multiple locations would be advantageous.
• Microsoft, ITIL or relevant cybersecurity certifications will be viewed favourably.
• Strong troubleshooting, prioritisation and communication skills, with the ability to remain composed during service disruptions or security incidents.
• Customer-focused and collaborative, with high integrity, attention to detail and a strong sense of ownership.

How to Apply:

Interested applicants may submit their updated resume in MS Word format to: Shahul Hameed Bin Abdullah (EA Reg. No. R1657531)

For a confidential discussion, please contact: ************* / *************

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