- Singapore Central Region (Singapore) Singapore
GOLDTECH RESOURCES PTE LTD Hiring! Full Time Deskside Support Engineer in Central Region (Singapore) - Ricebowl
Deskside Support Engineer
GOLDTECH RESOURCES PTE LTD
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Job Description
Responsibilities
Job Overview
We are looking for a hands-on Deskside Support Engineer to provide onsite technical support to end users in an enterprise environment.
Key Responsibilities
Provide onsite L1/L2 support for desktops, laptops and peripherals
Troubleshoot Windows, hardware, software and connectivity issues
Support Microsoft 365, Outlook, Teams, OneDrive and VPN
Perform device setup, imaging, software installation and hardware replacement
Support Active Directory account and password-related requests
Manage incidents and service requests through ITSM/ticketing systems
Support user onboarding, offboarding and IT asset deployment
Escalate complex issues to relevant technical teams
Requirements
Nitec/Higher Nitec/Diploma in IT, Computer Engineering or related field
1 to 3 years of Desktop/Deskside/EUC support experience
Good knowledge of Windows 10/11 and Microsoft 365
Basic knowledge of Active Directory, LAN, Wi-Fi, TCP/IP and VPN
Experience with ServiceNow or other ITSM tools is an advantage
SCCM, Intune or Entra ID knowledge is an advantage
Good troubleshooting, communication and customer service skills
Must be able to work 12-hour rotating shifts, including day/night shifts, weekends and Public Holidays
Please send your detailed resume in MS Word format to ************* with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037
We are looking for a hands-on Deskside Support Engineer to provide onsite technical support to end users in an enterprise environment.
Key Responsibilities
Provide onsite L1/L2 support for desktops, laptops and peripherals
Troubleshoot Windows, hardware, software and connectivity issues
Support Microsoft 365, Outlook, Teams, OneDrive and VPN
Perform device setup, imaging, software installation and hardware replacement
Support Active Directory account and password-related requests
Manage incidents and service requests through ITSM/ticketing systems
Support user onboarding, offboarding and IT asset deployment
Escalate complex issues to relevant technical teams
Requirements
Nitec/Higher Nitec/Diploma in IT, Computer Engineering or related field
1 to 3 years of Desktop/Deskside/EUC support experience
Good knowledge of Windows 10/11 and Microsoft 365
Basic knowledge of Active Directory, LAN, Wi-Fi, TCP/IP and VPN
Experience with ServiceNow or other ITSM tools is an advantage
SCCM, Intune or Entra ID knowledge is an advantage
Good troubleshooting, communication and customer service skills
Must be able to work 12-hour rotating shifts, including day/night shifts, weekends and Public Holidays
Please send your detailed resume in MS Word format to ************* with
Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability
EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037
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