OTT CREATION MARKETING Hiring! Full Time B-Recovery - Enforcement Agent in Selangor, Earn up to MYR 3,000 - Ricebowl

About the Role

We are looking for a driven and resilient Field Recovery Executive to join our Collections & Recovery team.

In this role, you will be responsible for managing overdue accounts through field visits, customer engagement, payment negotiation, account verification, and recovery activities. You will work directly with customers to understand their situations, secure repayment commitments, and support the recovery of outstanding accounts.

This role is ideal for someone who enjoys working independently, meeting customers, solving problems, and achieving measurable targets.

Key Responsibilities

• Conduct field visits to customers with overdue accounts.
• Engage customers professionally to discuss outstanding payments and recovery options.
• Collect outstanding payments and secure firm repayment commitments.
• Negotiate suitable settlement plans and payment arrangements.
• Deliver collection notices and other relevant documents.
• Conduct skip tracing and account verification activities to locate customers.
• Assist with asset recovery and repossession activities when required.
• Work towards and achieve monthly field recovery targets.
• Submit daily field visit reports with clear outcomes and follow-up actions.
• Update customer and case status in real-time through the field operations system/mobile application.
• Handle customer interactions professionally while complying with legal requirements and company procedures.

Requirements

Education

• SPM or Diploma holders with relevant collection or recovery experience are encouraged to apply.

Experience

• 0–2 years of experience in debt collection, repossession, field recovery, or enforcement.
• Experience in hire purchase, leasing, financing, or rent-to-own industries will be an advantage.

Additional Requirements

• Valid Malaysian driving licence.
• Own transportation.
• Willing to travel extensively for customer visits.

Why Join This Role?

This is a hands-on role for someone who wants to build a career in field recovery, credit management, and collections. You will have the opportunity to develop strong skills in customer negotiation, account recovery, field investigation, and problem-solving while working towards clear and measurable performance targets.

If you are interested to apply, kindly submit your updated resume in DOC/PDF format

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 9972

Kindly note that only shortlisted candidates will be notified.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Willingness to travel:

• 75% (Preferred)

Work Location: In person