- Kuala Lumpur Federal Territory Malaysia
Bridge International Asia Hiring! Full Time Account Coordinator in Federal Territory - Ricebowl
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Working Location
Job Description
Responsibilities
Job Responsibility
What You’ll Do
Job Requirements
What You’ll Do
- Be the primary contact for assigned accounts; understand goals, use cases, and success metrics
- Drive retention & growth: QBRs, health checks, flag risks, surface upsell/cross-sell with Sales
- Resolve issues by coordinating with Product/Tech/Ops; follow through to closure
- Guide clients on onboarding, processes, and product updates
- Prepare quotes/proposals/renewal packs, assist with procurement paperwork
- Act as the Voice of Customer to help improve product & policies
- Meet SLA targets (response/resolution) and protect data confidentiality
- Experience in SaaS / marketplace / domain & internet services / IT services
- Basic analysis & presentation skills (pivot tables, QBR/ROI decks)
Job Requirements
- 1–3 yearsin Client Success/Account Management/Customer Servicewith exposure to BD/Sales (B2B preferred)
- BD/Sales experience is a strong plus (prospecting, pipeline follow-up, renewals/upsells)
- Strong communication in English; Malayis an advantage,Mandarin is required to effectively communicate with Mandarin-speaking clients.
- Comfortable with CRM (HubSpot/Salesforce), spreadsheets, and ticketing/chat tools
- Customer-first, organized, detail-oriented; solid follow-through and problem-solving
- Annual Leave
- EPF
- Medical and Hospitalisation Leave
- EIS
- Annual Bonus
- Medical Insurance
- Training Provided
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