NYS International Freight Hiring! Full Time Transport Customer Service Executive (ROT) in Selangor - Ricebowl

About the role

Join our growing logistics team and build your career in the exciting world of transportation and international freight forwarding. We are looking for a motivated and customer-focused Transport Customer Service Executive to support our daily transport operations and ensure smooth and efficient delivery services.

If you enjoy communication, coordination, problem-solving, and working in a fast-paced logistics environment, we want to hear from you!

Key responsibilities

Transport Customer Service Executive:

• Handle customer enquiries and provide timely updates on transport arrangements

• Coordinate daily transport orders, deliveries, collections and related activities

• Arrange and monitor truck/driver assignments based on customer requirements

• Liaise with customers, drivers and operations teams to ensure smooth delivery operations

• Monitor delivery status and follow up on delays, changes or operational issues

• Prepare and maintain transport-related documents, records and reports

• Handle customer complaints and coordinate appropriate solutions

• Ensure accurate data entry and timely updating of transport systems

• Follow up on POD (Proof of Delivery) and other required documents

About you

• Experience in freight forwarding/logistics/transportation industry is an advantage

• Good communication and interpersonal skills

• Able to multitask and work under pressure

• Responsible, proactive, and team-oriented

• Good command of English (additional languages are an advantage)

• Proficient in Microsoft Office applications

Benefits

• Attractive salary package

• Career growth opportunities

• Supportive and friendly working environment

• Exposure to international logistics operations

• Learning and development opportunities