Second Talent Hiring! Full Time Customer Service Specialist in - Ricebowl

• Role: Customer Service Specialist (Mandarin/ Cantonese Speaking)
• Type: Remote - Fulltime
• Location: Malaysia
• Note: Mandarin or Cantonese Speaking
• Reports directly to the founder / CEO
• Working Schedule: Monday to Friday, 9am to 6pm (with flexibility needed to support live commerce during peak events and double-date campaigns. Not every weekend)

Three parts to the job

1. CRM function, focused on retention. They have no one skilled in CRM today and want this person to lead the expansion into it
2. Lead the existing CS team of three members
3. Manage website conversion touchpoints

Requirements

• Mandarin proficiency is essential, as it is the primary language used with customers and within the team.
• 2+ years of relevant experience; candidates with around 1 year may still be considered if they can work independently and contribute quickly with minimal supervision.
• Strong hands-on CRM experience is the key priority; a pure Customer Service background without meaningful CRM exposure would be less suitable.
• eCommerce experience is preferred, but not mandatory.
• Experience with any CRM platform is acceptable. The company currently uses Claritas mainly for data storage and is open to changing systems.