WMG Hiring! Full Time Import Permit - Customer Service Executive in Southeast (Singapore), Earn up to SGD 3,500 - Ricebowl

Company Description

Established in 1982, WMG is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Key Responsibilities

• Attend to consignees’ delivery, documentation, and operational queries
• Prepare, submit, and follow up on permit and regulatory applications
• Coordinate with vendors on service execution and operational matters
• Monitor vendor performance and SLA compliance
• Issue client invoices accurately and in a timely manner
• Submit Purchase Orders (PO) and Requests for Fund (RF)
• Validate vendor billing and resolve discrepancies with Finance
• Maintain accurate operational, compliance, and billing records
• Proactively flag operational, vendor, or compliance risks

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools)
• Knowledge and experience in customs import declaration's regulations

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MUST have a Custom Declarant Agent ID

• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.

WMG is one of four licensed Postal Service Operators in Singapore. Our business is primarily focused on cross border logistics of mails and parcels with regional warehousing capabilities and customer clearance expertise.

A one-stop shop for your logistics needs in the APAC region, WMG is the preferred region-wide partner for post offices, consolidators, and platform owners to achieve cost efficiency through innovative solutions and a single point of contact for multi-destination solutions.

Built on the back of our strong commitment to the customers, our clients can expect prompt, responsive and effective project management for their various campaigns and deployments.