飛來速科技股份有限公司 Hiring! Full Time Customer Services Specialist in 松山區, 台灣, Earn up to TWD 60,000 - Ricebowl

職缺描述

In 2026, Flexii (an on-demand work-matching platform operating in Hong Kong, Singapore, and Taiwan) is scaling its mission to "unlock people's potential" through flexible work. We’re searching for a Customer Success Specialist who can Booost Flexii’s growth to the next level

Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle a high volume of inquiries across multiple channels (phone, email, and live chat) to ensure every customer receives a timely and professional resolution.

Key Responsibilities:

Omnichannel Support: Respond promptly to customer inquiries via phone, email, and live chat.

Issue Resolution: Identify and assess customer needs, troubleshooting routine problems to achieve high satisfaction.

Documentation: Maintain accurate records of customer interactions and process account details within our CRM system.

Collaboration: Escalate complex issues to appropriate departments and follow up to ensure final resolution.

職務需求

Qualifications:
-Bachelor degree holders
-Strong verbal and written communication skills.
-Proficiency in Mandarin and English
-Ability to multitask and manage time effectively in a fast-paced environment.
-Proficiency in computer applications and willingness to learn CRM software.

教育程度:

• 大學 (必填)

工作經驗:

• 工作: 2 年 (必填)

語言:

• 中文 (必填)
• 英文 (必填)

出差意願:

• 25% (必填)

工作地點：混合遠距 (松山區)