- Pasir Ris East Region (Singapore) Singapore
Satair Hiring! Full Time Order Fulfillment Specialist (Contract) in East Region (Singapore), Earn up to SGD 5,200 - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
This is a fixed term contract position for 1 year.
Job Objectives:
Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.
Ensure on-time parts availability
Ensure a high level of customer satisfaction
Execute all aspects of IMS order handling with energy and enthusiasm
Job Responsibilities:
Provide high quality customer service towards IMS customers
Understand customer requirements and transform into fulfilment actions
Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
Seek alternative and innovative solutions to ensure on-time delivery of customer orders
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
Hand over relevant tasks and related information to the 24/7 backup organisation.
Other duties reasonably determined from time to time by the Company
Provide timely, high quality responses to customer and internal requests
Monitor key performance indicators (KPIs) related to material order activity
Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
Participate actively as part of the IMS local team to fulfil overall targets
Work together with the Planning Specialists to support high quality data is injected into the material planning process
Job Requirements:
Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
Minimum 3 years working experience
Understanding aviation business specifically in the area of spares supply chain management
Technical and process oriented background with the ability to understand and interpret technical documentation
Ability to understand your customer to develop and propose creative solutions
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of data analysing applications such as databases and Microsoft Excel
Working knowledge of SAP R/3 would be advantageous
At Satair, we soar above the rest as a truly global leader in the aviation industry, dedicated to revolutionizing the way aftermarket solutions are delivered.
As a subsidiary of Airbus, our wingspan extends across the globe, connecting OEMs and customers with an unparalleled range of genuine OEM parts and innovative multi-fleet services. We're not just a distributor; we're the heartbeat of material management, ensuring seamless access to Airbus Material Support and serving as the exclusive authorized distributor for an extensive array of Proprietary Products and Services, in collaboration with our trading partner, Airbus SAS.
What truly sets us apart is our unwavering Can-Do Attitude. It's the beating heart of our company, driving us to embrace challenges with passion and persistence. We thrive on initiative, constantly seeking ways to elevate our business and exceed expectations.
From aircraft hangars to the skies, Satair is committed to delivering excellence in every endeavor.
For more information please visit *************
Job Objectives:
Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.
Ensure on-time parts availability
Ensure a high level of customer satisfaction
Execute all aspects of IMS order handling with energy and enthusiasm
Job Responsibilities:
Provide high quality customer service towards IMS customers
Understand customer requirements and transform into fulfilment actions
Act as the primary interface between the customer and the internal organisation for all aspects of the order management process
Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates
Seek alternative and innovative solutions to ensure on-time delivery of customer orders
Inform relevant stakeholders proactively on order status, especially for delays or critical parts
Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
Hand over relevant tasks and related information to the 24/7 backup organisation.
Other duties reasonably determined from time to time by the Company
Provide timely, high quality responses to customer and internal requests
Monitor key performance indicators (KPIs) related to material order activity
Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required
Participate actively as part of the IMS local team to fulfil overall targets
Work together with the Planning Specialists to support high quality data is injected into the material planning process
Job Requirements:
Degree in Business, Supply Chain, Logistics, Aerospace or have relevant working experience
Minimum 3 years working experience
Understanding aviation business specifically in the area of spares supply chain management
Technical and process oriented background with the ability to understand and interpret technical documentation
Ability to understand your customer to develop and propose creative solutions
Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
Strong knowledge of data analysing applications such as databases and Microsoft Excel
Working knowledge of SAP R/3 would be advantageous
At Satair, we soar above the rest as a truly global leader in the aviation industry, dedicated to revolutionizing the way aftermarket solutions are delivered.
As a subsidiary of Airbus, our wingspan extends across the globe, connecting OEMs and customers with an unparalleled range of genuine OEM parts and innovative multi-fleet services. We're not just a distributor; we're the heartbeat of material management, ensuring seamless access to Airbus Material Support and serving as the exclusive authorized distributor for an extensive array of Proprietary Products and Services, in collaboration with our trading partner, Airbus SAS.
What truly sets us apart is our unwavering Can-Do Attitude. It's the beating heart of our company, driving us to embrace challenges with passion and persistence. We thrive on initiative, constantly seeking ways to elevate our business and exceed expectations.
From aircraft hangars to the skies, Satair is committed to delivering excellence in every endeavor.
For more information please visit *************
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More