Our client is a multinational company in the Facilities Management industry. Due to their current expansion plan, they are looking for an Guest Relation/ Butler to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the Central – easily accessible.
Job Description:
- Welcome and greet customers in a courteous, professional and prompt manner, ensuring they are properly escorted to their reserved seats.
- Review daily arrival lists and identify VIP guests and customers with special requests.
- Coordinate and oversee the arrival and departure of VIP and special guests, ensuring a seamless experience.
- Provide attentive assistance to customers with general enquiries, requests and service-related matters.
- Anticipate customer needs and respond promptly with a strong sense of urgency and service excellence.
- Deliver consistently high-quality service while meeting and exceeding customer expectations.
- Prepare and serve hot and cold beverages in accordance with established standards.
- Ensure all beverage recipes, preparation procedures and service guidelines are strictly followed.
- Ensure food items are properly labelled, dated, stored and refrigerated in accordance with hygiene and safety standards.
- Provide personalised, attentive and above-and-beyond service to create a memorable customer experience.
- Handle and resolve customer requests, feedback and service issues professionally, escalating matters to the relevant departments when required.
- Maintain accurate records of customer incidents, feedback and service interactions for future reference.
- Liaise closely with Housekeeping and cleaning teams to maintain a clean, organised and presentable lounge environment.
- Set up and dismantle event spaces, ensuring all areas are properly prepared before and after events.
- Ensure meeting rooms and event spaces are fully operational and user-ready, including AV equipment, cables, chairs, remote controls, whiteboard markers and other required facilities.
- Perform first-line troubleshooting for room setup and AV-related issues during events, coordinating with the relevant technical teams when necessary.
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
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EA License No: 19C9682
EA Personnel No: R24123391 (Moy See Meng)