TGSB Hiring! Full Time Online Sales Executive (Shopee) in Federal Territory - Ricebowl

E-Commerce Store Management

• Manage the company's Shopee store on a daily basis.
• Ensure product listings are accurate, complete, and updated with correct descriptions, pricing, specifications, and images.
• Upload new products and remove discontinued items.
• Monitor product inventory and coordinate stock replenishment with the warehouse or procurement team.

Sales & Customer Service

• Respond promptly to customer enquiries through Shopee Chat and other online platforms.
• Recommend suitable products based on customer requirements.
• Follow up with customers to increase conversion rates and encourage repeat purchases.
• Handle customer complaints professionally and coordinate with relevant departments for resolution.

Order Management

• Process incoming orders accurately and promptly.
• Coordinate with the warehouse and logistics team to ensure timely packing and shipment.
• Monitor delivery status and resolve order-related issues.
• Manage returns, exchanges, and refund requests according to company policies.

Sales & Marketing

• Plan and execute Shopee promotional campaigns, flash sales, vouchers, bundles, and discount programmed.
• Participate in platform campaigns such as 9.9, 10.10, 11.11, and 12.12 sales events.
• Work with the marketing team to improve product visibility and online traffic.
• Monitor competitors' pricing and promotional activities.

Performance Monitoring

• Monitor daily sales performance, conversion rates, customer ratings, and store performance indicators.
• Prepare weekly and monthly sales reports.
• Analyze sales trends and recommend strategies to improve revenue and customer engagement.

Administrative Duties

• Ensure all orders and customer records are maintained accurately.
• Coordinate with Finance regarding payment verification when necessary.
• Assist in developing standard operating procedures (SOPs) for online sales operations.
• Perform any other duties assigned by Management.

JOB REQUIREMENTS:

• Diploma or Bachelor's Degree in Business Administration, Marketing, E-Commerce, or a related field.
• Minimum 1–2 years of experience in e-commerce, online sales, or marketplace management.
• Experience managing Shopee Seller Centre is preferred.
• Knowledge of Lazada, TikTok Shop, or other marketplaces is an added advantage.
• Good communication and customer service skills.
• Computer literate with proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Canva or basic image editing software is an advantage.
• Strong organizational and time management skills.
• Able to work independently with minimal supervision.

Benefits:

• Professional development

Application Question(s):

• Please indicate your expected salary and notice period.

Work Location: In person