- Petaling Jaya Selangor Malaysia
Paradise Home Hiring! Full Time Hotel Receptionist in Selangor, Earn up to MYR 3,000 - Ricebowl
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Job Description
Requirements
- Minimum SPM, Diploma, or equivalent qualification in Hospitality, Hotel Management, or a related field.
- Previous experience in hotel front office, reception, or customer service is preferred.
- Good command of English and Bahasa Malaysia; additional languages are an advantage.
- Excellent communication and interpersonal skills.
- Friendly, professional, and customer-oriented personality.
- Basic computer skills and ability to use Microsoft Office and hotel reservation/PMS systems.
- Able to handle guest inquiries, complaints, and requests professionally.
- Good organizational and problem-solving skills.
- Able to work independently as well as part of a team.
- Willing to work shifts, weekends, public holidays, and overtime when required.
- Well-groomed and maintains a professional appearance.
- Able to work in a fast-paced environment and handle multiple tasks efficiently.
Responsibilities
- Welcome and greet guests in a friendly and professional manner.
- Perform guest check-in and check-out procedures efficiently.
- Handle room reservations, cancellations, modifications, and inquiries.
- Provide accurate information about hotel facilities, services, room rates, and local attractions.
- Respond to guest requests, questions, and complaints promptly and professionally.
- Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs.
- Maintain accurate guest records and update the hotel’s reservation or property management system.
- Process payments, invoices, and other front desk transactions accurately.
- Handle telephone calls, emails, and other guest communications.
- Monitor room availability and assist with room assignments.
- Maintain confidentiality and security of guest information.
- Follow hotel policies, procedures, and safety standards.
- Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel facilities, services, and special offers when appropriate.
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