YC CAPITAL SDN BHD Hiring! Full Time Customer Service Assistant (Mandarin Speaker) in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Job Summary

YC Capital Group is seeking a dedicated and customer-oriented Customer Service Assistant (Mandarin Speaker) to support our growing F&B brand, Ayam Gepuk Pak Gembus. The successful candidate will be responsible for managing customer enquiries, feedback, and complaints across various communication channels while ensuring a positive customer experience.

This role requires strong communication skills in Mandarin, Bahasa Malaysia, and English, as the candidate will be required to communicate effectively with customers from diverse backgrounds.

Key Responsibilities

Customer Enquiries & Communication

• Respond promptly and professionally to customer enquiries via phone calls, WhatsApp, social media platforms, emails, and other communication channels.
• Provide accurate information regarding Ayam Gepuk Pak Gembus products, promotions, outlets, and services.
• Communicate effectively with Mandarin-speaking customers when required.
• Ensure all customer enquiries are handled within the required response timeline.

Customer Complaints & Feedback

• Handle customer complaints professionally and escalate complex issues to the relevant person or department.
• Coordinate with outlet operations and relevant internal teams to investigate and resolve customer concerns.
• Follow up with customers to ensure satisfactory resolution of issues.
• Record and maintain proper documentation of customer feedback and complaints.
• Identify recurring customer issues and provide feedback for service improvement.

Customer Experience

• Maintain a professional, friendly, and positive approach when interacting with customers.
• Support initiatives to improve customer satisfaction and overall customer experience.
• Assist in monitoring customer feedback and reviews across digital platforms.
• Encourage positive customer engagement and brand loyalty.

Administrative & Reporting Support

• Maintain accurate records of customer interactions and cases.
• Prepare daily, weekly, or monthly customer service reports when required.
• Assist in analysing customer feedback trends and recurring issues.
• Perform other administrative duties and ad-hoc tasks as assigned by the superior.

Requirements

• Minimum SPM or Diploma, in Business Administration, Mass Communication, Hospitality, Customer Service, or a related field.
• Fresh graduates are encouraged to apply.
• Proficiency in Mandarin is mandatory, both spoken and written.
• Good command of Bahasa Malaysia and English.
• Previous experience in customer service, call centre, hospitality, retail, or the F&B industry is an added advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to handle customer complaints professionally and patiently.
• Customer-oriented with a positive attitude and strong sense of responsibility.
• Able to work independently and collaboratively in a fast-paced environment.
• Proficient in Microsoft Office applications.

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Parental leave
• Professional development

Work Location: In person