Yedpay Hiring! Full Time Customer Experience Assistant in Kowloon Peninsula, Hong Kong - Ricebowl

Responsibilities: 

• Respond to customer inquiries via hotline, email, and WhatsApp, including questions about device usage and transaction results, etc.

• Answer inbound calls and address inquiries from merchants.

• Make outbound follow-up actions regarding the application process, such as installations.

• Handle user requests for device hardware and software maintenance services.

• Maintain good relationships with merchants.

Requirements: 

• Minimum 1-year working experience gained in customer service, hospitality, membership, payment

• Degree Holder OR passed in 5 subjects in HKCEE/HKAL/HKDSE Holde

• Call center background, hotline officer is an advantage

• Customer services oriented with good customer service skills and communication skills 

• Fluent in spoken Cantonese, English and Mandarin; knowledge of other foreign language is a plus 

• Good computer skills, especially MS Office, Excel  

• Shift Duty

• Immediate available is preferred