- Bukit Merah Central Region (Singapore) Singapore
ITS Science & Medical Pte Ltd Hiring! Full Time Service Support Executive in Central Region (Singapore), Earn up to SGD 5,000 - Ricebowl
Service Support Executive
ITS Science & Medical Pte Ltd
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Job Description
Responsibilities
SUMMARY
The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.
RESPONSIBILITIES
Prepare service quotations, contracts, and related documentation
Coordinate preventive maintenance schedules, breakdown calls, and service requests
Follow up on service jobs to ensure timely completion and customer satisfaction
Generate reports and maintain accurate service records and databases
Liaise with customers, service engineers, vendors, and principals on service matters
Support spare parts ordering, inventory tracking, and warranty administration
Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
Collaborate effectively within the team to achieve operational goals
Maintain meticulous organization and attention to detail in administrative processes
REQUIREMENTS
Diploma in Business, Science, Engineering, or related field with minimum 3 years of experience in service coordination, customer support, or business operations
Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
Strong communication skills with proficiency in spoken and written English
Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
Meticulous, organized, and detail-oriented
Positive attitude with willingness to learn and grow
Familiarity with SAP or other ERP systems is preferred
A collaborative team player with the ability to work effectively across departments
Thank you for your interest in this role and your time to apply. We regret to inform you that only shortlisted candidates will be notified.
ITS Science & Medical Group is the leading regional solutions provider in science and medical sector, enabling access to world-class technologies and delivering end-to-end solutions from research and quality control to pharmaceutical production, clinical diagnostics, and patient care across the region.
With close to five decades of experience, our history anchors on our reputation as a reliable partner to both manufacturers and our esteemed clients. As an integrated platform combining science, medical and projects, we operate through direct offices across Southeast Asia - Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, and Cambodia to deliver expertise where it’s needed most.
Be part of a team recognized as a recipient of Singapore’s 2025 Enterprise 50 Awards, committed to Inspiring Science, Elevating Healthcare, where your contributions help advance innovation and improve lives.
The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.
RESPONSIBILITIES
Prepare service quotations, contracts, and related documentation
Coordinate preventive maintenance schedules, breakdown calls, and service requests
Follow up on service jobs to ensure timely completion and customer satisfaction
Generate reports and maintain accurate service records and databases
Liaise with customers, service engineers, vendors, and principals on service matters
Support spare parts ordering, inventory tracking, and warranty administration
Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
Collaborate effectively within the team to achieve operational goals
Maintain meticulous organization and attention to detail in administrative processes
REQUIREMENTS
Diploma in Business, Science, Engineering, or related field with minimum 3 years of experience in service coordination, customer support, or business operations
Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
Strong communication skills with proficiency in spoken and written English
Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
Meticulous, organized, and detail-oriented
Positive attitude with willingness to learn and grow
Familiarity with SAP or other ERP systems is preferred
A collaborative team player with the ability to work effectively across departments
Thank you for your interest in this role and your time to apply. We regret to inform you that only shortlisted candidates will be notified.
ITS Science & Medical Group is the leading regional solutions provider in science and medical sector, enabling access to world-class technologies and delivering end-to-end solutions from research and quality control to pharmaceutical production, clinical diagnostics, and patient care across the region.
With close to five decades of experience, our history anchors on our reputation as a reliable partner to both manufacturers and our esteemed clients. As an integrated platform combining science, medical and projects, we operate through direct offices across Southeast Asia - Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, and Cambodia to deliver expertise where it’s needed most.
Be part of a team recognized as a recipient of Singapore’s 2025 Enterprise 50 Awards, committed to Inspiring Science, Elevating Healthcare, where your contributions help advance innovation and improve lives.
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