全职 Order Processing Assistant 工作, Selangor 公司招聘中 - Ricebowl

Customer Communication:

·         Respond to customer inquiries via phone, email, or chat regarding order status, shipping details, and any issues that arise.

·         Provide order confirmations and updates to customers.

·         Coordination with Departments:

·         Liaise with the warehouse, shipping, and inventory teams to ensure timely and accurate order fulfillment.

·         Communicate any special instructions or requirements to relevant departments.

Inventory Management:

·         Monitor inventory levels and notify the inventory team of low stock items.

·         Assist in the coordination of inventory counts and reconciliation.

Documentation and Reporting:

·         Maintain accurate records of orders, shipments, and returns.

·         Generate reports on order status, backlogs, and fulfilment performance as needed.

Problem Resolution:

·         Address and resolve issues related to order discrepancies, shipping delays, and returns.

·         Work with the customer service team to handle complaints and ensure customer satisfaction.

Continuous Improvement:

·         Identify and suggest process improvements to enhance efficiency and customer experience.

·         Stay updated on product knowledge and company policies.

Job Requirement:
·         High school (SPM, STPM) diploma or equivalent is preferred.
·         Previous experience in order processing, customer service, or a related field is preferred.

·         Accurately enter and process customer orders in the system.

·         Verify order details for completeness and accuracy.

·         Update and maintain customer order records.