JLL Hiring! Full Time Reservation and Switchboard Agent in - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Overall Role

• Answering incoming calls, transferring them appropriately, and providing general information
• Taking and confirming reservations for meetings using internal system
• Providing a positive and helpful experience to users/clients
• Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed
• Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary
• Maintaining and updating reservation records, ensuring accuracy and up-to-date information
• Adhering to company policies and procedures related to call handling and reservation processes

Duties & responsibilities

• Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs
• Need to be culturally sensitive, and perform work ethically and with integrity
• Responds to request for information, service, and assistance in a timely manner
• Knowledge of procedures for booking Client Area’s meeting rooms
• Manage and coordinate meeting room bookings using internal reservation systems
• Ensure all Room Booking confirmation is send to User via Email
• Pro-actively manage client expectations ensuring that the service levels are maintained
• Understand Client’s Protocol
• Familiar with list of available basic amenities and Audio & Visual Equipment
• Ensure room setups meet client requirements (AV, catering, layout)
• Resolve scheduling conflicts and maintain accurate booking records
• Operate and direct calls to appropriate users
• Respond promptly and professionally to incoming calls and emails
• Maintain updated contact lists and internal directories
• Handle special requests and last-minute changes with professionalism
• Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests

Perform general administrative tasks as assigned, such as data entry and maintaining of records

• Update reservation protocols and internal procedures when required
• Liaise with catering, AV, security, landlord teams for meeting/event requirements
• Monitor service levels and escalate any issues affecting client experience
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings and contribute to a positive and collaborate work environment
• Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently
• Monitoring of guideline and strategies to protect health and safety of staff and others
• Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.