EBC Financial Group Hiring! Full Time Client Relationship Specialist (Mandarin Speaker) in Federal Territory, Earn up to MYR 6,000 - Ricebowl

Responsibilities:

· Build and maintain strong, long-term relationships with both new and existing clients.

· Proactively follow up with clients to understand their needs, preferences, concerns, and current level of engagement.

· Provide support throughout the client journey, including account onboarding, account usage, and ongoing follow-ups.

· Maintain regular communication with clients and identify opportunities to improve client satisfaction, engagement, and retention.

· Respond to client enquiries professionally and promptly, providing clear, effective, and helpful support.

· Work closely with the Marketing, Operations, and other internal teams to continuously improve the overall client experience.

· Perform any ad hoc duties assigned by superior.

Requirements:

· Proficient in Mandarin and English, both written and spoken.

· Strong communication and interpersonal skills.

· Comfortable and confident communicating with clients through phone calls, instant messaging platforms, email, and other communication channels.

· Proactive, responsible, and willing to continuously learn and grow.

· Strong ability to build rapport and communicate effectively with different types of clients.

· Good client follow-up skills with strong attention to detail.

· Have interest in financial markets, trading, or financial services is an advantage.

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Opportunities for promotion
• Vision insurance

Work Location: In person