- Singapore
NOVA MEASURING INSTRUMENTS SINGAPORE PTE. LTD. Hiring! Full Time Field Service Engineer (DMD) in , Earn up to SGD 8,200 - Ricebowl
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Job Description
Responsibilities
What we are looking for
The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
Assist in new equipment integration, “add-ons,” and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Be prepared to support the customer beyond the defined working schedule as required.
Requirements
Practical Eng in Electronics/Mechanical or equivalent - Must
Willing to use in English, both written and technical discussion – Must
B.Sc. in Electronics/Mechanical Engineering or equivalent— advantage
Minimum 2 years of experience as a Support Engineer- advantage
Knowledge and experience in the Semiconductor domain - a plus.
Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
First level software troubleshooting and support
Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Ability to travel 30% of the time.
That special something you bring in
Good communication skills, team player, service oriented.
Aggressive, able to work under high pressure.
Good customer service skills, interpersonally skills.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative
culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at
*************
Nova (NASDAQ: NVMI)
is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.
With approximately 1,400 employees, three R&D centers and 31 sites worldwide, we provide valuable insights into the world’s most advanced industry. We leverage a variety of technological fields, including physics, optics, chemistry, and algorithms, to develop hardware and software solutions that measure nearly every advanced computer chip built in the world.
Nova dives deep into the atomic level, extracting unique insights using dimensional, materials and chemical metrology, providing our customers with crucial decision-making data, and addressing critical challenges by offering differentiated solutions.
Our outstanding, people-focused, and innovative culture means that every individual at Nova has the opportunity to make a significant impact and redefine the boundaries of what can be achieved through technology.
Sentronics Metrology GmbH (a Nova Company)
, acquired by Nova, is a leading metrology company specializing in high-precision measurement solutions for semiconductor manufacturing. Based in Mannheim, Sentronics brings over 25 years of expertise in developing cutting-edge metrology systems.
The company’s integration into Nova is already underway, and it is now an integral part of the Nova family, sharing the same values of innovation, quality, and customer satisfaction. The combination of Nova's global reach and Sentronics' advanced technology and specialized knowledge creates a unique platform for growth and innovation. As part of Nova, Sentronics will fully benefit from the exciting opportunities in the rapidly evolving semiconductor industry.
Our Vision:
We measure ourselves by our ability to transcend expectations and boundaries. We partner with our customers to craft innovative process control solutions enhanced with unique value
The service team at Nova is looking for a Service Engineer to provide product support at Nova customers.
In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all Nova products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.
Assist in new equipment integration, “add-ons,” and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Be prepared to support the customer beyond the defined working schedule as required.
Requirements
Practical Eng in Electronics/Mechanical or equivalent - Must
Willing to use in English, both written and technical discussion – Must
B.Sc. in Electronics/Mechanical Engineering or equivalent— advantage
Minimum 2 years of experience as a Support Engineer- advantage
Knowledge and experience in the Semiconductor domain - a plus.
Previous experience working with multi-disciplinary semiconductor metrology equipment is preferred.
Strong mechanical and electrical aptitude with the ability to troubleshoot independently.
First level software troubleshooting and support
Knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements
Ability to travel 30% of the time.
That special something you bring in
Good communication skills, team player, service oriented.
Aggressive, able to work under high pressure.
Good customer service skills, interpersonally skills.
Get to know us better
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative
culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance due to a disability, you may contact us at
*************
Nova (NASDAQ: NVMI)
is a global company and a leading provider of innovative metrology and process control solutions for semiconductor manufacturing.
With approximately 1,400 employees, three R&D centers and 31 sites worldwide, we provide valuable insights into the world’s most advanced industry. We leverage a variety of technological fields, including physics, optics, chemistry, and algorithms, to develop hardware and software solutions that measure nearly every advanced computer chip built in the world.
Nova dives deep into the atomic level, extracting unique insights using dimensional, materials and chemical metrology, providing our customers with crucial decision-making data, and addressing critical challenges by offering differentiated solutions.
Our outstanding, people-focused, and innovative culture means that every individual at Nova has the opportunity to make a significant impact and redefine the boundaries of what can be achieved through technology.
Sentronics Metrology GmbH (a Nova Company)
, acquired by Nova, is a leading metrology company specializing in high-precision measurement solutions for semiconductor manufacturing. Based in Mannheim, Sentronics brings over 25 years of expertise in developing cutting-edge metrology systems.
The company’s integration into Nova is already underway, and it is now an integral part of the Nova family, sharing the same values of innovation, quality, and customer satisfaction. The combination of Nova's global reach and Sentronics' advanced technology and specialized knowledge creates a unique platform for growth and innovation. As part of Nova, Sentronics will fully benefit from the exciting opportunities in the rapidly evolving semiconductor industry.
Our Vision:
We measure ourselves by our ability to transcend expectations and boundaries. We partner with our customers to craft innovative process control solutions enhanced with unique value
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