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Responsibilities
- Manage customer complaints and product quality issues, ensuring timely and effective resolution.
- Perform product failure analysis (FA) and identify root causes.
- Lead quality investigations and drive corrective and preventive actions (CAPA).
- Monitor product yield performance and implement continuous improvement initiatives.
- Analyze quality data using tools such as SPC, 8D, and FMEA.
- Support quality validation activities for New Product Introduction (NPI).
- Participate in customer and certification audits, ensuring compliance with applicable standards.
- Collaborate with Production, Process, and Supplier Quality teams to resolve quality-related issues.
Job Requirements:
- Bachelor’s Degree in Engineering or a related field.
- Minimum 3 years of experience in the manufacturing industry (automotive, semiconductor, PCB, or related).
- Hands-on experience in customer complaint handling, failure analysis (FA), CAPA, and quality improvement initiatives.
- Familiar with ISO 9001 / IATF 16949 standards and audit requirements.
- Proficient in quality tools such as 8D, FMEA, Control Plans, and Statistical Process Control (SPC).
- Knowledge of Six Sigma methodologies is an added advantage.
- Strong analytical, problem-solving, and communication skills.
- Able to work independently and collaborate effectively across departments.
- Willing to work in Pasir Gudang.