Celtic Management Services Hiring! Part Time Field Support Engineer – EUC - Deskside - IMAC in Federal Territory - Ricebowl

L1 Field Support Engineer – Dispatch & Ticket-Based Support

Location: Kuala Lumpur, Malaysia
Work Model: Onsite / Field Dispatch
Support: Ticket-based / ServiceNow
Experience: 1–3 years preferred

Core candidate requirements

• Experience in field support, deskside support, desktop support or EUC.
• Strong hands-on experience with ticket-based/dispatch support.
• IMAC/IMACD – Install, Move, Add, Change and Decommission.
• Hardware break/fix for laptops, desktops, monitors, printers, scanners and peripherals.
• Windows OS and basic application troubleshooting.
• Basic LAN/Wi-Fi/VPN/network troubleshooting.
• ServiceNow or another ITSM/ticketing tool.
• Hardware imaging/re-imaging and software deployment.
• IT asset management, collection, deployment and recovery.
• New-hire workstation setup and exiting-employee equipment collection.
• Printer configuration and first-line troubleshooting.
• Conference-room/AV basic support and vendor coordination.
• Willingness to travel to customer sites based on assigned tickets.
• Ability to meet SLA / same-day or next-business-day dispatch requirements.
• Good communication and customer-facing skills.

Important sourcing distinction

For this requirement, prioritize:

Field Support / Dispatch + Deskside + IMAC + Break/Fix + Ticketing

over candidates who are only:

Helpdesk / Service Desk / Call Center

The candidate should be comfortable receiving a ticket → travelling to the site → physically troubleshooting/replacing/configuring equipment → updating ServiceNow → closing/escalating the ticket.

Work Location: In person