Wai Hong Brothers Hiring! Full Time Product Operations Engineer (Permanent Night Shift) in Pulau Pinang, Earn up to MYR 4,500 - Ricebowl

Role Overview

This role sits within our client’s End User Computing (EUC) Operational Team and is responsible for supporting and executing configuration services and custom client projects.

The individual will manage and coordinate activities across Global Program Management, Engineering, Sales, and Operations teams to ensure successful delivery of customer solutions. The role acts as a key liaison between stakeholders and ensures project execution from initiation through delivery, meeting quality, timeline, and customer satisfaction objectives.

Key Responsibilities:

Project Coordination & Execution

• Support Configuration Services Project Managers in executing custom and complex customer projects.
• Review customer documentation and create project profiles in Financial Force (FF).
• Submit and track projects through engineering lifecycle.
• Coordinate setup of project-specific part numbers and system configurations.
• Organize interdepartmental activities across sales, engineering, and operations.
• Monitor project progress, identify risks, and escalate issues as needed.
• Provide regular status updates and reporting.

Stakeholder Management

• Serve as primary liaison between Project Managers, Project Engineering, Sales, Customers, and Operations.
• Maintain strong communication with all stakeholders to ensure alignment on scope, timelines, and deliverables.
• Participate in customer meetings, discussions, and planning sessions.
• Act as day-to-day point of contact for project-related activities.

Delivery & Quality Management

• Ensure projects are delivered on time, within scope, and meet quality standards.
• Assist in project planning including schedules, resources, and governance.
• Support quality assurance and validation of deliverables.
• Identify risks, manage escalations, and drive issue resolution.
• Contribute to continuous improvement and operational efficiencies.

Operational & Technical Support

• Work with client's systems and tools such as DOMS, DellStar, FF, OFS, EBI, PET Tool, and FMT.
• Support deployment toolsets and configuration services execution.
• Assist in implementation planning and delivery oversight.
• Analyze performance and recommend process improvements.

Core Skills & Abilities

• Strong verbal and written communication skills.
• Excellent time management and multitasking abilities.
• Strong organizational skills with attention to detail.
• Ability to resolve conflicts and manage escalations.
• Stakeholder management across multiple levels.
• Proactive and solution-oriented mindset.
• Ability to work under pressure and manage multiple priorities.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).

Qualifications

• Bachelor’s Degree in IT, Project Management, or related field (preferred).
• OR diploma / equivalent experience.
• Familiarity with project management methodologies.
• Technical understanding of PC operating systems and deployment environments is advantageous.

Experience Requirements

• 3+ years experience in project coordination, project/program management, sales operations, or similar roles (Coordinator levels).

Additional Requirements

• Fluent in English (written and verbal).
• Ability to work US hours (permanent night shift).

Strong customer-facing and communication skills (phone, virtual tools, presentations).

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Work Location: Hybrid remote in Bayan Lepas