ACMV Service Manager

Job Description

The ACMV Service Manager is responsible for overseeing the servicing, maintenance, troubleshooting, and repair of Air-Conditioning and Mechanical Ventilation (ACMV) systems. The role involves managing service operations, technicians, customers, subcontractors, and service contracts to ensure safe, reliable, and efficient system performance.

Key Responsibilities

• Manage day-to-day ACMV service and maintenance operations.

• Plan and coordinate preventive and corrective maintenance works for ACMV systems.

• Supervise service technicians and subcontractors, including work allocation and performance monitoring.

• Attend to customer enquiries, service requests, breakdowns, and technical issues.

• Diagnose system faults and recommend appropriate repair or rectification works.

• Prepare service reports, quotations, maintenance proposals, and technical recommendations.

• Monitor service contracts, maintenance schedules, manpower, materials, and equipment.

• Ensure all works comply with relevant safety requirements, codes, standards, and company procedures.

• Conduct site inspections and ensure maintenance works are completed according to required standards and timelines.

• Monitor project and service costs, including manpower, materials, subcontractor costs, and variation works.

• Maintain good relationships with clients, building owners, consultants, suppliers, and subcontractors.

• Identify opportunities for repair, replacement, upgrading, and additional maintenance services.

• Provide technical guidance and training to service technicians.

• Investigate recurring equipment faults and implement corrective and preventive measures.

• Ensure proper documentation and timely submission of service reports and maintenance records.

• Participate in emergency breakdown and after-hours support when required.

ACMV Systems Covered

Experience should include some or most of the following:

• Chilled-water air-conditioning systems

• VRV/VRF systems

• AHU and FCU systems

• Chillers and cooling towers

• Pumps and associated mechanical systems

• Mechanical ventilation and exhaust systems

• Air-handling and ventilation equipment

• Ductwork and air-distribution systems

• BMS and HVAC control systems

• Air-conditioning controls and associated electrical components

Job Requirements

• Diploma/Degree in Mechanical Engineering, Building Services Engineering, Electrical/Mechanical Engineering, or a related discipline.

• Minimum 5 years of relevant ACMV/HVAC experience, with supervisory or management experience preferred.

• Strong technical knowledge of ACMV/HVAC servicing, maintenance, troubleshooting, and repair.

• Experience managing technicians, subcontractors, service schedules, and maintenance contracts.

• Good understanding of preventive and corrective maintenance practices.

• Ability to read and interpret mechanical drawings, schematics, and equipment manuals.

• Strong troubleshooting and problem-solving skills.

• Good knowledge of workplace safety requirements and maintenance procedures.

• Experience in preparing quotations, service reports, maintenance proposals, and cost estimates.

• Good communication and customer-management skills.

• Able to work independently and manage multiple service assignments simultaneously.

• Proficient in Microsoft Office and relevant maintenance/CMMS software.

• Willingness to attend urgent breakdowns or provide after-hours support when required.

• Valid driving licence is an advantage.

Key Competencies

• ACMV/HVAC technical expertise

• Service and maintenance management

• Team leadership

• Fault diagnosis and troubleshooting

• Customer relationship management

• Contract management

• Cost and manpower control

• Planning and scheduling

• Safety awareness

• Communication and negotiation

• Problem-solving and decision-making

Key Performance Indicators (KPIs)

• Service response and completion time

• Preventive maintenance completion rate

• Equipment uptime and reliability

• Breakdown recurrence rate

• Customer satisfaction

• Service contract profitability

• Maintenance cost control

• Technician productivity

• Safety performance

• Timely submission of service reports and quotations