Wai Hong Brothers Hiring! Full Time Customer Service Executive (English Speaking) in Selangor, Earn up to MYR 2,100 - Ricebowl

Job Summary
We are looking for a Customer Service Executive to join our Telco client's Contact Centre team. The role is primarily responsible for handling inbound customer calls, understanding customer needs, providing accurate information and resolving enquiries professionally.

Key Responsibilities

• Handle high-volume inbound calls from Tune Talk customers.
• Assist customers with enquiries related to Mobile plans and services, SIM cards and activation, Account-related enquiries, Top-up and payment issues, Billing enquiries, Network and connectivity issues, Promotions and service information
• Listen actively to customers and identify their concerns.
• Provide accurate information and appropriate solutions based on established SOPs.
• Perform basic troubleshooting and guide customers through the required steps.
• Handle customer complaints professionally and work towards first-call resolution where possible.
• Escalate unresolved or complex issues to the relevant department or supervisor.
• Record call details, customer information and resolutions accurately in the CRM/system.
• Achieve assigned KPI, SLA, AHT, quality and customer satisfaction targets.
• Maintain professional call etiquette and a positive customer experience.
• Follow all contact centre procedures, policies and data protection requirements.

Requirements

• Minimum SPM / Diploma or equivalent.
• Good spoken English with clear pronunciation and confidence in handling phone conversations.
• Previous inbound call centre / contact centre / customer service experience is preferred.
• Candidates with experience in telecommunications/telco will have an added advantage.
• Strong communication, listening and problem-solving skills.
• Comfortable handling customer complaints and difficult customers.
• Basic computer literacy and ability to navigate multiple systems while speaking with customers.
• Able to work in a fast-paced, high-volume inbound call environment.

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person