Foundit Hiring! Full Time Information Technology Service Desk in Federal Territory - Ricebowl

Job Type: Permanent

Location: Kuala Lumpur, Malaysia

Work Mode: Work From Office (WFO)

Working Days: 5 days per week

Working Hours: Normal business hours with occasional 24/7 rotational shifts (If Required)

Language Required:

We are looking for candidates who can speak any 1 of the following languages:

Indonesia

Mandarin

Mandarin and cantonese

Japanese

Korean

Job Overview

We are looking for a Service Desk Analyst to provide technical support to customers and users. You will be the first point of contact for IT-related issues and will help users troubleshoot and resolve their problems.

Key Responsibilities

• Provide technical support through phone, chat, and web.
• Troubleshoot basic IT and technical issues remotely.
• Understand user problems and provide the right solutions.
• Guide users step-by-step to resolve technical issues.
• Escalate complex or unresolved issues to the appropriate support team.
• Maintain accurate records of incidents and resolutions in the ticketing system.
• Follow up with users and provide updates until the issue is resolved.
• Provide information about IT systems, products, and services.
• Work with internal teams to improve the support process and customer experience.

Requirements

• Good verbal and written communication skills in English and Korean.
• Diploma or Bachelor's Degree in IT, Computer Science, or a related field is preferred.
• 0–5 years of experience in Service Desk, IT Helpdesk, Technical Support, or Call Centre support.
• Basic understanding of computer systems, operating systems, and common IT applications.
• Familiarity with Microsoft Office and remote support tools.
• Good troubleshooting and problem-solving skills.
• Knowledge of ITIL or ServiceNow is an added advantage.
• Willing to work 5 days per week from the office in Kuala Lumpur.
• Comfortable with occasional 24/7 rotational shift support.