Second Talent Hiring! Full Time Customer Service (Cantonese Speaking) in - Ricebowl

Customer Service Executive – Cantonese Speaking

• Location: Remote - Fulltime Permanent
• MUST HAVE: Cantonese speaking required
• Salary range: RM 3.500 - 5.500

Our client is expanding its customer service operations in Malaysia and is looking for Cantonese-speaking Customer Service Executives to support patients and families in finding suitable caregivers and care services.

This is a highly communication-focused role involving verbal interaction with Cantonese-speaking customers, so strong spoken Cantonese and a warm, service-oriented approach are essential.

What You’ll Do

• Verbal call center fulfillment, matching patients with caregivers.
• Handle inbound and outbound calls with patients, family members, caregivers, and service partners
• Understand customers’ care requirements and help match them with suitable caregivers or care services
• Coordinate caregiver availability, schedules, and service arrangements
• Follow established service processes while identifying opportunities to improve the customer experience

What We’re Looking For

• Fluent spoken Cantonese is mandatory
• Good English communication skills
• Comfortable using CRM systems, messaging tools, and other digital work platforms
• Proactive, responsible, and able to work independently