Times Management Consultant Hiring! Full Time Live chat support (Japanese - Korean) in Federal Territory, Earn up to MYR 10,000 - Ricebowl

Essential Functions/Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance

Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools

and resources to appropriately provide resolution to the customer.

• Review attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer.

• Respond to inbound customer email inquiries in a timely, professional, and efficient

manner using agreed-upon procedures.

• Clarify customer requirements; probe for understanding by thoroughly reading tickets

and use decision-support tools and resources to appropriately provide resolution to the

customer.

• Greet customers in a courteous, friendly, and professional manner using agreed upon

procedures.

• Maintain consistent updated knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as

required.

• Participate in activities designed to improve customer satisfaction and business

performance.

• Offer additional products and/or services.
• Track, document and retrieve information in clients’ CRM or database.

Candidate Profile

• Minimum diploma with 1 year of customer service experience in a gaming project
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate , both written and verbally in Japanese / Korean Language & English Language (at least A2 and above)
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts with flexibility to work on weekends and public holidays
• Based on location and/or program, additional experience/skills may be required

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person