2 KM Enterprise Hiring! Full Time Sales Executive (Online Segment) in Melaka - Ricebowl

Job Description

• Achieve individual and company sales targets.

• Actively identify, approach, and develop new customers through phone calls, social media, online marketplaces, and other suitable channels.

• Make outbound calls to existing and potential customers to introduce products, share promotions, follow up on enquiries, and close sales.

• Manage and optimise sales activities across Shopee, Lazada, TikTok Shop, and the 2KM Florist App.

• Regularly create and publish engaging product, promotional, and sales-related content on Facebook, Instagram, Xiaohongshu (XHS), Threads, and other social media platforms.

• Respond promptly to customer enquiries, comments, and messages through WhatsApp, phone calls, social media, and online marketplaces.

• Follow up consistently with sales leads, existing customers, and inactive customers to encourage enquiries, repeat purchases, and long-term relationships.

• Recommend suitable products according to customers’ needs and provide accurate product and promotional information.

• Maintain and update customer information, sales records, and follow-up status.

• Provide after-sales support and follow up with customers to ensure satisfaction with the company’s products and services.

• Collect and report customer feedback, market trends, and sales opportunities to the internal team.

• Perform other sales and customer service duties assigned by the company.