Net2Source Inc. Hiring! Full Time Customer Service (Mandarin) in Federal Territory - Ricebowl

Job Summary

We are looking for a Mandarin-Speaking Customer Service Advisor to support customers of a leading travel platform through outbound calls and emails.

Key Responsibilities

· Handle customer inquiries via outbound calls and emails.

· Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.

· Understand customer needs and provide accurate solutions.

· Communicate professionally in Mandarin and English.

· Maintain accurate customer records and update the relevant systems.

· Follow company procedures and meet customer service targets.

· Provide information on products/services and recommend additional services when appropriate.

Requirements

· Minimum High School Diploma with at least 6 months relevant experiences.

· Fluent in Mandarin and English (written and spoken).

· Customer service experience is an advantage.

· Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

· Strong communication and problem-solving skills.

· Able to multitask and work in a fast-paced environment.

· Patient, professional, and customer-focused.

· Willing to work on rotational shifts, including weekends and public holidays when required. (Compensation provided)