Xcon Technology Solutions Hiring! Full Time L1 IT Support Engineer in Johor, Earn up to MYR 2,500 - Ricebowl

Xcon is the outsourced IT department for SMEs across Malaysia and Singapore. This is the entry point into our technical team and the first line for every client ticket. You resolve what you can, escalate what you cannot, and you never let a ticket go quiet.

What you will do

• First response on all incoming tickets in Jira Service Management. Log, categorise, resolve or escalate within SLA.
• Handle common user issues: password and account resets, Microsoft 365 and Outlook, printers, VPN, endpoint and software installs.
• Basic hardware setup and troubleshooting for laptops, desktops, and peripherals.
• Prepare and deploy new user devices from our standard build.
• Watch RMM alerts and raise the ones that matter.
• Keep ticket notes and IT documentation accurate as you work.
• Join senior engineers on site visits and learn the environments.

Requirements

• Diploma or degree in IT, computer science, or related, or equivalent hands-on experience
• Comfortable with Windows 10/11, Microsoft 365 and Outlook, and basic networking concepts
• Genuinely willing to learn. We will teach the technical depth, we cannot teach the attitude
• Communicates clearly with non-technical users and stays calm with frustrated ones
• Working rights in Malaysia, own transport and valid licence
• Conversational English and Bahasa Malaysia. Mandarin is an advantage with our client base

Nice to have: internship or part-time IT support experience, home lab or personal projects, any Microsoft or CompTIA certification.

Job Type: Full-time

Pay: From RM2,500.00 per month

Language:

• Mandarin (Required)
• English (Required)

Work Location: In person