Job Overview
We are seeking an experienced
Infrastructure Support Analyst (Systems)
to support and maintain enterprise infrastructure in a cloud environment. The role is responsible for ensuring system availability, security, performance, and operational excellence across cloud, server, network, and platform services while supporting infrastructure projects and IT service management processes.
Key Responsibilities
Manage, monitor, and maintain cloud and infrastructure environments.
Troubleshoot and resolve infrastructure incidents and service disruptions.
Support ITSM processes including Incident, Problem, Change, Release, Capacity, and Security Management.
Perform infrastructure capacity planning, security reviews, and disaster recovery activities.
Manage service escalations and coordinate with vendors and service providers.
Support infrastructure projects, technology evaluations, and continuous improvement initiatives.
Ensure compliance with security policies, governance, and operational standards.
Job Requirements
Degree in Computer Science, Information Technology, Engineering, or a related discipline.
Minimum 6 years of experience in infrastructure support and maintenance.
Minimum 3 years of experience managing Windows and/or Red Hat Linux servers in a cloud environment.
Hands-on experience with AWS services including EC2, Lambda, RDS, DynamoDB, VPC, IAM, Route 53, ELB, EKS, Glue, EMR, and Step Functions.
Experience with Linux, Windows Server, Kubernetes, MySQL, PostgreSQL, GitLab CI/CD, Terraform, Ansible, AWS CLI, Python, PowerShell, and Shell Scripting.
Strong understanding of infrastructure, network, database, and cloud security best practices.
Excellent communication, analytical, and problem-solving skills.
Preferred Qualifications
AWS, Kubernetes, Linux, or IT Project Management certifications.
Experience in vendor management, security audits, and disaster recovery planning.
Experience supporting enterprise-scale infrastructure environments.
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.