- Paya Lebar Road Geylang Southeast (Singapore) Singapore
ASUS GLOBAL PTE. LTD. Hiring! Full Time Customer Service Officer (Service Center) in Southeast (Singapore), Earn up to SGD 3,200 - Ricebowl
Customer Service Officer (Service Center)
ASUS GLOBAL PTE. LTD.
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Job Description
Responsibilities
Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine. Join us, and let’s chase the incredible together!
The Responsibilities:
Serve as the first point of contact for walk-in customers at the service center
Handle customer requests related to RMA , including device receiving, collection, and basic status updates.
Assist in credit note application and submission processes for customers.
Ensure accurate documentation and data entry of customer and product details.
Liaise with internal teams (technical/service/finance) to support smooth customer transactions.
Perform other ad-hoc administrative or support tasks as assigned.
Requirements:
Working experience in supporting IT related equipment
At least 2 years of working experience in a fast-paced Service Center environment.
Proficient in Microsoft Office Suite with advanced expertise in Excel functions.
Strong communication, enjoy problem-solving and the ability to handle difficult customer situations in a professional manner.
Able to commit on alternate 5.5 work week.
ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.
ASUS is home to industry-leading experts who are encouraged to pursue their passion for innovation and entrepreneurial spirit to deliver the future of technology to the world.
The Responsibilities:
Serve as the first point of contact for walk-in customers at the service center
Handle customer requests related to RMA , including device receiving, collection, and basic status updates.
Assist in credit note application and submission processes for customers.
Ensure accurate documentation and data entry of customer and product details.
Liaise with internal teams (technical/service/finance) to support smooth customer transactions.
Perform other ad-hoc administrative or support tasks as assigned.
Requirements:
Working experience in supporting IT related equipment
At least 2 years of working experience in a fast-paced Service Center environment.
Proficient in Microsoft Office Suite with advanced expertise in Excel functions.
Strong communication, enjoy problem-solving and the ability to handle difficult customer situations in a professional manner.
Able to commit on alternate 5.5 work week.
ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.
ASUS is home to industry-leading experts who are encouraged to pursue their passion for innovation and entrepreneurial spirit to deliver the future of technology to the world.
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