JOBALLY PTE. LTD. Hiring! Full Time Customer Service Executive in Islandwide (Singapore), Earn up to SGD 3,400 - Ricebowl

Customer Service Executive

Customer Support:

·      Provide quality customer service support via email and phone through ticketing system.

·      Handle customer inquiries efficiently and escalate issues promptly when required.

·      Resolve customer problems and claims effectively and promptly.

·      Promote and recommend new products to existing customers.

Order Management:

•        Input customer purchase order into system and manage sales orders for customers.

•        Allocate stock and arrange delivery for customer orders.

Customer Relations:

•        Conduct regular meetings with customers to maintain close communication.

•        Monitor and track customer feedback to identify areas for improvement.

•        Build and maintain positive relationships with customers.

Reporting and Improvement:

•        Create monthly reports on customer service activities.

•        Assist in the development and implementation of customer service policies and procedures.

•        Participate in customer service improvement initiatives.

Team Collaboration:

•        Collaborate with internal teams to ensure timely resolution of customer issues.

•        Perform any other ad hoc tasks and projects as assigned.

Requirements

·      Minimum Diploma in any field.

·      At least 2-3 years of relevant experience in order processing, delivery arrangement, and customer relationship management, preferably in spare parts distribution industry will be an advantage.

·      Customer-oriented with strong communication and interpersonal skills.

·      Experience handling customer inquiries and claims via email and phone.

·      Proficient in Excel, including V-lookup, Pivot tables, and simple formulas.

·      At least 2-3 years experience using SAP/S4 Hana SD module is a must.

·      Knowledge in Power BI is an advantage but not required.

·      Strong problem-solving skills, the ability to think on your feet and able to manage stress in handling demanding customers.

·      Excellent organizational and multi asking abilities

·      Strong attention to detail and accuracy.

·      Flexibility to adapt to changing priorities and customer needs.

·      Strong work ethic and a commitment to providing excellent customer service.

EA License No : 18C9228 REG No:R1324979 (Woo Kum Yoke)