Aspiro Hiring! Full Time IT Technical Support L1 in Selangor, Earn up to MYR 4,299 - Ricebowl

Join Aspiro, a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro, we value creativity, personal growth, and innovation.

As an IT Technical Support Engineer Level 1, you'll be part of our fast-growing team, with ample opportunities for career advancement. We encourage individuals who are eager to innovate and develop professionally to start their career journey with us.

Why Aspiro?

• Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
• Career growth: Structured training and ACCA-approved employer.
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).

Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

What You'll Do

• The incumbent is responsible in providing 1st level support for all incidents triggered by an alert/event from the monitoring system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solutions based on the issue and details provided by customers.
• Direct unresolved issues to the next level of support personnel and ensuring that all details are accurate and thoroughly documented.
• Follow-up and update customer status and information.

What We're Looking For

• Degree/ Diploma in IT, Computer Science or relevant field.
• Fresh graduates are encouraged to apply. Candidates with 1 year working experience in IT service and support operations related role will be added advantage.
• Knowledgeable and familiar with Microsoft Windows 10/11, Microsoft Office, O365, Active Directory, ITIL, Hardware & Software Troubleshooting.
• Possess basic understanding of network technologies involving LAN/WAN, firewall and proxy.
• Proficiency in all three languages Bahasa Malaysia, English and Mandarin (read & write) is preferred due to the nature of the job.
• 4 working days in a week. Able to work in 12 hours shifts (8am-8pm / 8pm-8am). OR Monday to Friday: 5 working days in a week (3pm-12am)

Ready to take the next step in your career? Join Aspiro today and make an impact!

If this opportunity excites you, we’d love to hear from you! Click apply.

Pay: RM3,000.00 - RM4,299.00 per month

Benefits:

• Dental insurance
• Gym membership
• Opportunities for promotion
• Vision insurance

Work Location: In person